When Zaxby’s Franchising LLC learned that its gift card software provider would no longer process gift cards, the 700-unit chain set out to find a new vendor. It needed a reliable partner with experience in moving large volumes of accounts and funds to a new system. Its new partner also needed to be integrated with Blackhawk and InComm so that Zaxby’s could continue its gift card sales through third-party retail channels. Zaxby’s also wanted to reduce the time the team spent on reconciliation and money movement processes.
“Paytronix has delivered. In fact, we saw an 18% increase in gift card sales after coming onboard with Paytronix, compared to the previous year with our former processor.”