Is your loyalty program ready for 2023? 

Innovation is in our DNA

We started Paytronix 20 years ago with one mission in mind: help businesses create great experiences for their guests and customers that built loyalty and rang registers. Today, we’re still as driven and dedicated to your success which is why we operate as an extension of your team and measure our success by yours.

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Andrew, CEO
A product visionary and Paytronix's team leader, Andrew motivates us to be innovative, maintain focus, and serve our customers beyond their wildest expectations. He has earned engineering degrees and a graduate business degree from some of the nation’s most prestigious universities – Princeton, MIT, and Harvard.
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Charles, CRO
No matter how guests engage in the dining experience, Charles believes brands can connect with them. That’s why he’s dedicated to helping restaurant and c-store brands generate repeatable revenue by using the best customer experience platform. Calling on his 30 years of industry leadership, Charles leads teams specializing in global sales, strategic alliances, and channel strategy. When not on the road or advising clients, he can be found cooking and re-creating great recipes from his travels.
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Lee, CDO
Lee leads the Data Insights team, and is a self-confessed data geek that can often be found digging into the data with his team. His undergraduate degree in Mathematics and MBA from Harvard Business School gives him the unusual ability to both execute complex analyses and translate the results into ideas that business leaders can use.
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Andrea, CCO
Andrea helps customers realize the full benefits of the Paytronix Customer Experience Platform by ensuring that every customer receives world-class service. She has her MBA from The Carroll School of Management at Boston College. When Andrea is not working on customer success, she can be found hiking the great outdoors, completing triathlons, and traveling with her husband.
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Stefan, CTO
Leading our pack of software engineers, QA team, and systems personnel, Stefan recognizes exceptional work on a regular basis. A true team player, he leverages his computer science education and entrepreneurial experience to manage his team, keeping our clients’ needs top of mind.
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Jerry, CFO
Jerry leverages his finance and payments experience to ensure that Paytronix continues its secure financial position so that it can serve its clients in perpetuity. Prior to joining Paytronix, Jerry held executive-level positions at JP Morgan Chase and Chase Paymentech.
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Beth
Beth takes care of the people who take care of our customers. She has shown through positions at other startups and fast-growing companies that people come first. She has supported employees at other startups in the Boston area, and is an expert at pushing forward the idea that employees are the reason for the company’s success on the product side.
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Tim
Tim has been developing technology solutions since he was 12 years old. He attended Case Western Reserve University in Cleveland, Ohio, where he earned a bachelor’s degree in business management. Tim, an accomplished entrepreneur, created Open Dining Network, an online ordering solution for restaurants. For nearly 10 years he has been working in the restaurant technology industry specializing in the off-premise space. When not working, Tim enjoys spending time with his two sons, competing in local trivia tournaments, and singing karaoke.
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Matt
Partnering with Paytronix starts with a chat with Matt. A host of finance-related positions – prior to discovering Paytronix in 2001 – prepped him for success. The best highly accident-prone story teller ever, Matt loves spending time with his family.
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Ken
Troubleshooting, problem solving, and making our customers happy while creating an awesome work environment for his team are the reasons why Ken is our favorite go-to guy. With a "double E" from Tufts and an MBA from BU, plus experience with the B2 Bomber, he is quite a fascinating character.
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Mark
Mark leads our Customer Success Team and is dedicated to helping our clients receive both first-class support and guidance for long-term success. He is proud of our emphasis on building fantastic personal relationships and business partnerships. He is a graduate of Babson College with a concentration in IT Management, as well as a former lefty pitcher. He denies any intention of forcing his one-year-old son to throw exclusively with his left hand.
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Jesse
Ever wonder who your guests are or how to change their behavior? Jesse investigates client data to answer these questions and offers advice on how to cultivate stronger guest engagement. His daughter Sophia keeps him busy when he isn’t knee deep in data.
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Anthony
A Tufts computer science graduate, Anthony works within the engineering team to help create the software our customers use. Outside of work you can find him running or at the gym. On winter days though, this Caribbean native often finds himself pondering incredulity the existence of sub 80 degree weather.
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Ted
Ted directs the product team at Paytronix that constantly releases innovations and updates to the suite of Paytronix offerings. During his decade-long tenure with Paytronix, Ted has held numerous roles working on client challenges at the intersection of technology and business. Outside of work you can find Ted at the local Crossfit box or hopping on the Pelton for a quick ride. Ted graduated from Babson College with a B.S. in Business Administration and a concentration in IT Management and Entrepreneurship.
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Gaurav
Deep into Paytronix’s operations, Gaurav supports all the technical needs of the office – no small feat in a company full of tech-enthusiasts. Luckily, Gaurav’s IT knowledge is unbelievably vast, fueled by his master’s degree in Information Technology from Northeastern University. Gaurav helps to keep us all online and sometimes, inline.
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Julia
Julia helps clients make strategic business decisions by offering rich data insights. Outside of setting up campaigns and analyzing data, you’ll catch Julia playing volleyball or drawing landscapes and flowers.
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Kristin
Marketing is about the stories you tell, and Kristin feels that nothing tells a great story like data. She guides a team of restaurant strategists grounded in data-insights to develop unique loyalty programs and forward-looking campaigns. Kristin has more than 20 years of experience as a marketing and brand strategy leader for large CPG and retail brands. Everyone on her team gets treated to a day off on her birthday – because it’s also Christmas Day!
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Jeff
C-store brands in need of loyalty marketing strategies turn to Jeff. As a data-insights strategist for convenience stores , he fuels engagement between brands and their guests by creating personalized offers and messaging that drive profitable growth. Jeff earned an MBA from The Ohio State University, and he’s still a big Buckeyes fan. When taking a break from data, he enjoys coaching and playing sports with his son.
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Rylee
As a team lead for the customer success team, Rylee helps mentor and train new technology consultants as well as clients to use our software to execute their marketing initiatives. When she’s not providing support for gift and loyalty programs, you can find her hanging out with her new adopted puppy, Sadie.
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Ken
As a customer success manager, Ken works closely with customers on a continued basis to ensure that they are getting the most out of the Paytronix platform and that our products are driving value for their brands. An avid fitness junkie, you can catch him running the streets of Denver after work.
 
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CLV Data Brief Gift 2
Unwrap Customer Lifetime Value this Winter

Major brands like Disney and Amazon know their customers' value backwards and forwards. But this valuable metric isn't reserved just for multi-billion dollar brands. Thanks to readily available data, now restaurants and convenience stores can calculate this powerful metric as well.

Read this research brief from our Data Insights team and see how you can better understand the value of each of your customers before the New Year.

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