Is your loyalty program ready for 2023? 

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The HuHot Conquest Challenge increases visits, incremental sales and sales of specific menu items.

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The Challenge

HuHot Mongolian Grill is a buffet-style concept, so most of its guests purchase grill meals (buffet meals) and will refrain from purchasing additional menu items. HuHot’s marketing team was looking for a way to increase sales of supplemental menu items on top of grill meals. Inspired by a limited-time-offer dessert, “Cookie Dough Conquest,” the marketing team developed a HuHot Conquest in hopes that it would encourage guests to purchase this dessert as well as other menu items.

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The Solution: A Conquest Challenge

After segmenting guests using an RFM model, HuHot designed a challenge that was appropriate for each segment. For example, high frequency guests were asked to purchase 4 entrees, 3 non-alcoholic beverages, 2 appetizers, and 1 dessert within a given time period. When the conquest was completed, the guest automatically received a $10 reward.

Personalized emails were sent to invite guests to participate in the challenge. And, after each visit, as soon as the check closed, the participant received an email indicating their progress toward the reward.

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The Results

After the 27-day-long Conquest Challenge, HuHot saw an increase in visits, incremental sales, sales of specific menu items, and email open rates.

Huhot Results
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CLV Data Brief Gift 2
Unwrap Customer Lifetime Value this Winter

Major brands like Disney and Amazon know their customers' value backwards and forwards. But this valuable metric isn't reserved just for multi-billion dollar brands. Thanks to readily available data, now restaurants and convenience stores can calculate this powerful metric as well.

Read this research brief from our Data Insights team and see how you can better understand the value of each of your customers before the New Year.

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