Is your loyalty program ready for 2023? 

What 2020 online ordering data tells us about 2021

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In 2020, the restaurant industry saw off-premises dining shift from the exception to the norm. These changes are likely to stick around indefinitely, but just how drastic was the shift to online channels during the pandemic? 

Watch this webinar for a data-driven deep dive into the changes in guest behavior last year, including:

  • How COVID-19 drove guest acquisition: net-new guests accounted for 65% of all online orders in May 2020
  • What portion of the 300% online sales increase was sustained throughout 2020
  • How delivery versus pickup guests differ – and which type of guest is more valuable to your brand

Fill out the form and enjoy the webinar!

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CLV Data Brief Gift 2
Unwrap Customer Lifetime Value this Winter

Major brands like Disney and Amazon know their customers' value backwards and forwards. But this valuable metric isn't reserved just for multi-billion dollar brands. Thanks to readily available data, now restaurants and convenience stores can calculate this powerful metric as well.

Read this research brief from our Data Insights team and see how you can better understand the value of each of your customers before the New Year.


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