After the shock of the COVID-19 pandemic, a “new normal” for restaurants and c-stores is taking shape. Paytronix data shows that guests today desire smooth, digitally-driven order experiences as well as recognition when their experience is less than ideal. In addition, delivery customers have emerged as a distinct subset of customers with different wants and behaviors.
This webinar unpacks the annual Paytronix Order & Delivery Report and examines trends across the digital ordering landscape, from multi-unit brands to independent restaurants, and demonstrates how the restaurant and c-store landscapes has irrevocably changed in the wake of the COVID-19 pandemic.
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