How many customers do you know and how many of them can your team motivate to spend more and visit more frequently? With digital orders growing at a faster pace than in-store orders, understanding who your guests are and investing in those relationships is paramount to growth. Charles demonstrate how restaurants are driving brand value by delivering exceptional guest experience through both loyalty and digital ordering journeys that maximize the Customer Lifetime Value (CLV).
In this webinar, you will learn:
- Why CLV is such a valuable metric for your restaurant
- The latest way to calculate CLV and how to use it
- How to increase CLV and decrease Customer Acquisition Cost (CAC)