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Mastering Digital Ordering

Restaurant guests aren’t behaving the same way they did pre-covid. Brands are still learning to adjust, adopting technology that enables them to provide more personalized experiences. From data collection to AI-enhanced recommendations, smart technology is proving essential to power the modern guest experience.

This webinar details the customer journey from couch-to-couch, with particular focus on the trends that characterize this post-pandemic “new normal.”

Some insights from this webinar include:

  • Coupons can win back 13% of customers who leave one-star reviews.
  • AI-powered recommendations see a 2x increase in effectiveness vs manual recommendations.
  • Digital orders have remained elevated at 113% of pre-pandemic levels.

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