Restaurant guests aren’t behaving the same way they did pre-covid. Brands are still learning to adjust, adopting technology that enables them to provide more personalized experiences. From data collection to AI-enhanced recommendations, smart technology is proving essential to power the modern guest experience.
This webinar details the customer journey from couch-to-couch, with particular focus on the trends that characterize this post-pandemic “new normal.”
Some insights from this webinar include:
- Coupons can win back 13% of customers who leave one-star reviews.
- AI-powered recommendations see a 2x increase in effectiveness vs manual recommendations.
- Digital orders have remained elevated at 113% of pre-pandemic levels.