This past year brought continued changes in customer preferences, further innovations in technology and new practices to keep guests engaged with your brand.
With last year behind us, what can you expect for 2022? How will the ways your business adapted in 2021 continue to influence your guest interactions moving forward? What should you have top of mind to make sure you're best prepared for a successful year?
In this webinar, we will share:
- Key considerations in your customer engagement plan
- Core loyalty KPIs to watch and work to improve
- Best practices that will lead to success