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Platform

What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage More visits and higher spend with personalized promotions based on individual activity and preferences.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.

Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Small to Medium Restaurants

Loyalty Programs
Deliver the same care you do in person with all your digital engagements.
Online Ordering
Drive more first-party orders and make it easy for your crew.

Convenience Stores

Loyalty Programs
Digital transformations start here - get to know your guests.
Online Ordering
Add a whole new sales channel to grow your business - digital ordering is in your future.
Integrations
We work with your environment - check it out.

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

Meet The Team
Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
News/Press
A collection of press and media about our innovations, customers, and people.
Events
A schedule of upcoming tradeshows, conferences, and events that we will participate in.
Careers
Support
Paytronix Login

Order & Delivery Login

Resources

Paytronix Resources

Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Webinars
Watch brief videos for tips and strategies to connect with your customers.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.
Blog
Catch up with our team of in-house experts for quick articles to help your business.

1 min read

JINYA Ramen Bar Spices Up Loyalty and Mobile with Paytronix

The Japanese practice of continuous improvement, or kaizen, is the spirit behind JINYA Ramen’s brand identity. Founded in 2010 and quickly growing, the business is winning over the hearts of ramen lovers across its 60 locations and counting. This year, JINYA looked beyond its menu to consider how it could improve the guest experience. Turning to Paytronix for a new mobile app and loyalty program built on industry-leading engagement technology, there was only one catch: JINYA wanted everything live in four months.

JINYA’s aggressive growth plan to add 25 units annually for the next decade meant there was no time to waste. The small internal team realized it needed a flexible and scalable way to communicate with its best guests and keep them returning. They had an existing program that included an e-club, birthday rewards, and standard we-miss-you programs, but it lacked any ability to offer the more advanced points-based programs and AI-driven targeting campaigns built into the Paytronix platform. Paytronix evaluated the brand’s current guest engagement strategy and advised ways to advance it.

“We demonstrated our industry-leading capabilities in navigating complex projects for ambitious brands. JINYA was integral in the decision-making process, helping guide the design to bring out the best of their brand. We kept the project on time and committed every necessary resource to ensure a successful and painless launch,” said Paytronix Implementations Consultant Jenna Furlong.

The new loyalty program features a bankable points design with a 400-point automatic conversion ceiling. Guests receive one point for every dollar spent at JINYA and can redeem for rewards at 100-, 200, and 300-point thresholds. Along the way, guests are treated to birthday, anniversary, and surprise rewards to maintain excitement.

“Everything we do at JINYA is focused on delivering an exceptional customer experience, from ingredient selection and food preparation to attentive, personalized service,” said Tomo Takahashi, JINYA’s founder and CEO. “Our new and improved loyalty program is just one more way we get to show our guests how much they mean to us and create memorable experiences that keep them coming back.”

The new program and the JINYA app will go live the week of December 19, with the goal of reaching 500,000 users within the first six months.

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