The “New Normal” of O&D is here, says new Paytronix report!

Paytronix Reports 43% Increase in Year-Over-Year Holiday Gift Card Sales

Data shows a return to pre-pandemic numbers, but with some caveats. 

Newton, MA– January 3, 2022 –  Paytronix Systems Inc, the most advanced digital guest experience platform, today released a preliminary analysis of restaurant holiday gift card sales, which suggests a return to normal for some brands and predicts a strong start to 2022Early indicators show this season finishing slightly ahead of 2019, the last year before the pandemicbut when looking one step deeper, the data suggests a large divide between winners and losers.  

Overall, Paytronix numbers indicate a 43% increase in the number of cards sold, when comparing the 2021 holiday season (November 1 through December 24) to the 2020 season. When compared with 2019, restaurants sold 6% more cards overall.  

In terms of total value added to cards, 2021 numbers were 57% ahead of those in 2020 and 4.7% larger than in 2019. Numbers were more even when looking at the average amount loaded. Consumers in 2021 loaded an average of $35.34 compared with $32.03 in 2020 and $35.84 in 2019. 

The sales numbers exceed the early indications shown when Paytronix examined Black Friday restaurant gift card sales. 

It’s clear that the restaurant industry is starting to recover from the pandemic, but the nature of that recovery will continue to reveal itself as we take a deeper look at the numbers,” said Paytronix CEO Andrew Robbins. When we look at the median vs. mean sales, we see a divergence, suggesting that some restaurants and restaurant types are getting the bulk of the gains. We also saw an initial surge in fine dining sales on Black Friday that could point to a consumer desire to return to in-person dining. But that early sales spark could have been derailed by the emergence of Omicron during the last few weeks of the season.” 

The gift card sales data points to a strong start to 2022. A survey from the National Restaurant Association found that 62% of consumers hoped to receive a restaurant gift card as a holiday gift, and 24% of respondents said they would spend those cards as soon as possible. 

This holiday gift card sales analysis is part of a larger analysis that will be published in 2022. This research will supplement the Paytronix Annual Gift Card Sales Report: 2021, which surveys brands about their annual gift card sales over the course of the year. Paytronix offers an in-depth look into holiday gift card sales, sales by channel and service type, anticipated redemption, and new insights on eGift cards. With the online ordering industry expanding, the report also examines the impact of gift cards redeemed online. 

Methodology 

Paytronix analyzed the anonymous aggregate gift card sales for 277 merchants from November 1, 2021, through December 24, 2021, and includes data from those same merchants covering the 2019, 2020, and 2021 holiday seasons. 

Paytronix Systems, Inc. 

Based in Newton, Massachusetts, Paytronix is a provider of SaaS customer experience management (CXM) solutions for restaurants and convenience stores. Through its innovative software design and integrations with more than 30 widely used point-of-sale systems, Paytronix empowers more than 500 brands across 30,000 locations, giving them the flexibility to deliver unique, revenue-enhancing guest experiences. Through one-to-one engagement with more than 285 million guests via Order & Delivery, Loyalty, CRM, and Stored Value, Paytronix generates Big Data consumer insights that motivate increased visits and spend. For more information, visit www.paytronix.com. 

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