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Platform

What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage more visits and higher spend with personalized promotions based on individual activity and preferences.
Catering
Grow your revenue, streamline operations, and expand your audience with a suite of catering tools.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.

Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Small to Medium Restaurants

Loyalty Programs
Deliver the same care you do in person with all your digital engagements.
Online Ordering
Drive more first-party orders and make it easy for your crew.

Convenience Stores

Loyalty Programs
Digital transformations start here - get to know your guests.
Online Ordering
Add a whole new sales channel to grow your business - digital ordering is in your future.
Integrations
We work with your environment - check it out.

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

Meet The Team
Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
News/Press
A collection of press and media about our innovations, customers, and people.
Events
A schedule of upcoming tradeshows, conferences, and events that we will participate in.
Careers
Support
Paytronix Login

Order & Delivery Login

Resources

Paytronix Resources

Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

FlightPaths

FlightPaths are structured Paytronix software onboarding journeys designed to simplify implementation and deliver maximum ROI.

 

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.

Blog
Catch up with our team of in-house experts for quick articles to help your business.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.


2025 Loyalty Report

Is your brand tapping into these three unshakeable pillars of guest loyalty in 2025?

2 min read

Paytronix Celebrates 10th Client Conference, PX|NXT, with Leading Brands in Hospitality Guest Experience

Customer conference will feature presentations from leading brands in guest engagement, including Coen Markets, Caribou Coffee, Cava, Walk-On Sports Bistro and many more

NEWTON, Mass. and NASHVILLE, Tenn. - April 22, 2025 - Paytronix, an Access Group company and leader in guest engagement for restaurants and convenience stores, will host their premier guest engagement event next week, as Paytronix clients gather in Nashville for PX|NXT ’25. Hospitality leaders will come together once again to share their experiences and learn from the industry’s visionaries as they jam with Paytronix in Music City, at the Loews Nashville Hotel, from April 29th to May 1st.

Thierry Lyles, Olga Berkovich Lopategui, and Natalie Fudge joined Kristin Lynch on stage to share how AI can improve decision-making in their session, "AI-Powered Business Acceleration: Unleashing Impactful Results.” (PX|NXT 2024, New Orleans)

 

PX|NXT will feature lively presentations, interactive sessions, and signature social events, focused on building community and educating attendees on innovative guest engagement strategies, from loyalty and online ordering programs to reservation systems, kiosks, and messaging. Over three days, Paytronix will offer an opportunity to learn new revenue generating techniques and master the use of Paytronix’s solutions.

Paytronix was acquired by UK-based The Access Group in October of last year, and PXNXT will be an opportunity for attendees to learn how new solutions and integrations from Access will help them take their guest engagement strategies to the next level.

“We’re going even bigger for the 10th anniversary, bringing our customers together and building connections and deeper industry relationships because we learn the most from each other. PX|NXT has a tremendous lineup of customers and experts speaking and sharing their first-hand experiences,” said Pamela Robertson, CMO at Paytronix. “This year’s sessions will explore how new technologies in mobile, AI and digital engagement are not only taking guest experiences to new levels, but when done right -- they’re also driving efficiencies and powering growth.”

PX|NXT Speakers Present Game-Changing Experiences & Strategies
Paytronix assembled a powerful lineup of experts to speak in 2025, with thought-provoking, high-energy sessions centered around upcoming products, theory and case studies around guest engagement strategy. This year’s speaking lineup is full of leaders who have driven loyalty and embraced innovation for some of the industry’s leading brands.

In addition to Paytronix and customer speakers, this year’s keynotes include:

  • Liz Seelye, CEO and brand wayfinder of StarryEyed Strategy – who has proven why brand purpose matters and how restaurants can leverage it to lead their categories. For 20 years, Liz has helped brands, big and global (Starbucks, Cinnabon, Chick-fil-A, CAVA, FAT Brands), small and local (Legacy Pie Co., Pancho & Lefty’s, The Post) find their North Stars to move their businesses forward fast.
  • Gerry O'Brion, author and featured speaker on translating big brand strategies into knowledge that any business can use to win in the marketplace. Gerry shares experiences from leading marketing for top brands with Procter & Gamble, Coors Brewing Company, Quizno's restaurant chain and most recently, Red Robin Gourmet Burgers.

Executives from top restaurant and convenience store brands will share their restaurant tech strategies for guest engagement, loyalty, ordering, mobile and more. Read the full list of featured speakers online, including but not limited to:

  • Erin Newkirk, CMO, Caribou Coffee
  • Eric Rush, Director of Marketing, Tri Star Energy
  • Jeff Lee, Director of IT & Operations, SPIN! Neapolitan Pizza
  • Jimmy VanValkenburg, Head of Digital Marketing & Loyalty, PDQ Chicken
  • Olga Lopategui, Founder & Principal Consultant, Restaurant Loyalty Specialists

 

Quality Oil Company Taps Paytronix as Partner for Loyalty Program

Paytronix guest engagement suite plus strategy and analytics are all Integrated with Rovertown mobile app for superior digital marketing capabilities

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Digital Food Ordering Essential for Long-Term Success

Guests using a first-party app return more often, tip better, spend more, and rate restaurants higher. Digital orders now consistently make up...

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Alltown Fresh® Wows Guests with the Full Paytronix Platform

Brand that brings a hand-crafted kitchen and market to the c-store space wins Loyaltees Award as a Program Launch Leader Newton, MA—August 31, 2021...

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Paytronix and mParticle Partnership

New integration enables brands to stream loyalty, messaging engagement, and ordering data from Paytronix to mParticle. Newton, MA – March 21, 2023 –...

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Ovation and Paytronix Team Up to Revolutionize Post-Transaction Feedback and Hospitality Data Insights

The two guest experience platforms partner to provide hospitality brands with deeper insights from guest experiences

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United Dairy Farmers Modernizes Digital Platform with Paytronix

UDF gets more personal with its customers; U-Drive loyalty program changes the c-store guest experience Newton, MA– April 7, 2021 –Paytronix...

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Paytronix Reports Record 38 Percent Year-Over-Year Growth

Newton, MA—February 28, 2019—Paytronix Systems, Inc., the most impactful guest experience and payment platform, today announced its 38 percent...

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Paytronix Opens Call for Nominations in Fifth-Annual Loyaltees Awards

Newton, MA – January 8, 2019 –Paytronix Systems, Inc., the most advanced digital guest experience platform, today announced that nominations are...

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Paytronix Secures $10 Million

Newton, MA – April 28, 2020 – Paytronix Systems, Inc., the most advanced digital guest experience platform, today announced that it has secured an...

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Toastique Launches on the Full Paytronix Guest Engagement Platform

Online ordering accounts for 20% of corporate revenue. New points-based loyalty program designed to engage returning customers and reach new...

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Paytronix Annual Loyalty Report 2022 Release

55% of restaurants report that their loyalty check sizes have increased more than the price of their items. 5-17% of total restaurant revenue is...

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Restaurants and C-Stores Enter a ‘New Normal’ of Digital Ordering

33%: Orders that now come in through digital channels 55%: Digital orders that were for takeout as opposed to delivery or curbside 8%: Average tip...

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Paytronix Annual Loyalty Report 2023 Release

Convenience Store Loyalty Programs Deliver 12% Higher Checks Restaurants Drive Highest Reward Redemption on Least Popular Days to Visit Loyalty...

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Paytronix Digital Ordering Platform Shows Huge Growth

Order & Delivery provides what today’s restaurants and convenience stores need to meet consumers’ personalized needs. Customer demand for the...

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Paytronix Helps Restaurants Offer a True Touchless Experience with Contactless Dining

Mobile Offering Enables Guests to Order Multiple Courses, Open Tabs, and Complete Payments with a Single Transaction Newton, MA– June 22, 2020 –...

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Inflation Forces Changes for Both Restaurants and Guests

Restaurant gift card revenue is up 6% year over year; total cards sold is down 2%. Digital and third-party sales are starting to replace in-store...

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