Technology continues to change the relationship between guests and their favorite brands. Today, one-click ordering, cashless payments, and subscriptions deliver frictionless purchase experiences. To meet rising expectations, restaurants and c-stores must provide guests with easy and hassle-free checkout, and a great way to accomplish this is with NFC Loyalty ID.
NFC, which stands for near-field communication, enables two devices to exchange data when they are brought into close proximity of each other. By simply tapping their phones at an NFC-enabled payment terminal, guests complete their purchase without having to dig through their purses or wallets to find a means of payment, and Paytronix passes along their identification for the brand’s guest engagement program. If they are not members already, the device will display a message inviting them to join the program.
Do you plan your marketing campaigns months in advance? Do you run the same basic campaigns on a regular basis? Do all of your guests receive identical offers? If you answered “yes” to any of these questions, read on to learn how leveraging new technology and changing your approach to a one-to-one model will revitalize your customer engagement program.
Imagine that it’s a random Tuesday and your boss says, “We need to get more guests through the door.” You respond by carefully crafting a “We Miss You” campaign to send out to guests who typically visit often but haven’t been in for a while. You send all of them a visit challenge that promises a reward if they come in once in the next 30 days.
While these types of campaigns are generally effective, is 30 days the right time frame for everyone? In reality, a challenge that has the same message, the same period of time, and the same reward can’t work for everyone. If you send this challenge to guests who usually visit every day, why would you reward them for coming in once in 30 days?
PXUX isn’t just any conference – it’s an experience. It’s a group of likeminded people who are focused on optimizing the guest journey, building a network, and delivering high impact in the restaurant and c-store industries.
Much like previous years, the fifth annual PXUX has been planned for people just like you. It’s a fun environment that encourages the sharing of information on your business, your goals, your challenges, and your brilliant ideas. Plus, you’ll learn about the newest and most innovative digital marketing tools to boost your sales in 2019.
But that’s not all. Here are 9 more reasons why you can’t miss out on this year’s PXUX. […]
Creating an email from scratch can be tiresome and time-consuming if you don’t have the right tools in place. But by leveraging the new Email Builder, you can quickly complete the task and enjoy a great user experience in the process.
Email Builder is a drag-and-drop email design tool that is crafted for ease of use and flexibility. With this new tool, you can start with a blank slate or choose from a variety of design templates.
Here are the three biggest benefits of this exciting new tool.