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Platform

What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage More visits and higher spend with personalized promotions based on individual activity and preferences.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.

Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Small to Medium Restaurants

Loyalty Programs
Deliver the same care you do in person with all your digital engagements.
Online Ordering
Drive more first-party orders and make it easy for your crew.

Convenience Stores

Loyalty Programs
Digital transformations start here - get to know your guests.
Online Ordering
Add a whole new sales channel to grow your business - digital ordering is in your future.
Integrations
We work with your environment - check it out.

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

Meet The Team
Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
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A collection of press and media about our innovations, customers, and people.
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Paytronix Resources

Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Webinars
Watch brief videos for tips and strategies to connect with your customers.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.
Blog
Catch up with our team of in-house experts for quick articles to help your business.

4 min read

How Do Restaurant Loyalty Programs Work? 3 Core Features

How Do Restaurant Loyalty Programs Work? 3 Core Features

QDOBA, a long-time Paytronix customer, has a highly successful restaurant loyalty program, and part of that success is realizing the full value of an agile technology platform. When the fast-casual Mexican restaurant wanted to better understand how active and lapsed loyalty members felt about their interactions with the brand, their team—along with the Paytronix Data Insights team—surveyed QDOBA customers and analyzed their data. 

The two teams discovered QDOBA’s guests loved both the free food rewards, but they wanted rewards to be easier and quicker to redeem. Paytronix helped QDOBA roll out a more attractive rewards program and a simpler redemption process.

Strong restaurant loyalty programs—those that continually offer customers the right rewards and a personal, intuitive experience—build stronger customer relationships, drive repeat business, and increase sales. In 2022, for example, active loyalty members boasted a 5% increase in check size as compared to non-loyalty members, according to the Paytronix 2023 Loyalty Report. By using an effective technology platform, QDOBA can tweak and enhance its restaurant loyalty program to keep customers satisfied. That’s vital to the long-term success of their program.  

But what if you’re just getting started? How do restaurant loyalty programs work? And what should you be looking for as you begin your journey to find the right technology platform? Here are the three foundational components of the most successful programs.

Offer restaurant points for redemption opportunities 

In the simplest terms, restaurant loyalty programs offer customers points based on purchasing behavior to redeem for discounts, free items, and exclusive access to new offerings. Point redemption types vary based on what the restaurant offers and may be as soon as a customer signs up or completes an action (i.e., taking a survey), or after several visits.  Some restaurants offer a freebie, such as an appetizer, just for signing up. Others want you to reach a certain amount of restaurant points to receive a free menu item.

QDOBA is a great example again, since they reward one point for every dollar spent. Once you reach 125 points, you get a free entree. The promise of a free meal or other item keeps people coming back—and when they get the free meal, it makes them happy and likelier to repeat the process.  

These ongoing purchases can increase your revenue and profitability, and boost overall customer lifetime value (CLV). Since 2020, for example, Paytronix results have consistently found that the top 10% of loyalty customers make up large percentages and, in some cases, majorities of loyalty revenue and often spend two to three times more than the average customer. (2023 Loyalty Report) 

Use ​​dining rewards to incentivize visits 

At the heart of all great restaurant loyalty programs is getting customers to visit more often. Dining rewards—which you grant to loyalty members every time they spend money in your restaurant—are a huge incentive to choose your restaurant over the thousands of other options.

Dining rewards can be redeemable for free items like a customer favorite, discounts, or early access to new products. Other incentives include birthday rewards or tiered dining rewards programs that offer more or better benefits as a customer moves up a tier.  

For example, as soon as a customer signs up for QDOBA rewards they are given “Foodie” status, which awards one point for each dollar spent, plus a free entree at 125 points and free chips and Queso on birthdays. With 12 or more visits per year, customers achieve “Chef” status, which confers all the benefits of Foodie status, plus a $2 signature, three-cheese Queso and chips, surprise mystery offers, and a free birthday entree. 

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Restaurant Customer Segmentation 

Once again, dining rewards are great for boosting customer satisfaction, retention, and CLV. But here’s where the type of platform you choose comes into play in a big way: You need the ability to segment your customer base so you can provide the type of dining rewards customers want.

A points-based system might appeal to brand loyalists who stop by weekly or even daily—think Starbucks—whereas a tier-based system would appeal to people who are more likely to visit only once a month.

Having the capability to not just segment customers, but to also segment them by behavior patterns, is key to delivering the dining rewards and offers they’re most likely to want.

A solid restaurant loyalty program is always built on data—and equally important is the ability to harness that data to glean insights on visitor behavior. A loyalty app is an effective way to capture that data. 

It turns out that customers want to access their restaurant loyalty programs through an app. According to the State of the Restaurant Industry 2024 report, 60% of current loyalty program members prefer to access programs through a smartphone loyalty app. 

A well-designed loyalty app makes the process less onerous for customers, enabling them to easily access their accounts, order online, track their dining rewards and restaurant points, and redeem items they’ve earned.  

Plus, the moment they sign up for your restaurant loyalty program, the app begins capturing data about them. Every time they use the app afterward, you'll have more insight on when they visit and how often, whether they dine alone or with others, and menu items they frequent.   

These behavioral insights enable you to create unique profiles of your customers, so you can first segment them, and then deliver tailored personalized promotions. According to Mckinsey & Company, 72% of customers say they expect businesses they buy from to recognize them as individuals and know their interests, and 78% are more likely to repeat purchases from brands that personalize offers

You’ll even get insight into microtrends that you can capitalize on. For example, you could easily see an uptick in lemonade orders as summer approaches so you could expand your flavors to entice customers.

With a loyalty app, you offer them a frictionless user experience while gaining the information you need to deliver highly targeted future marketing campaigns that are more likely to convert customers. Having the insights that empower you to send personal, targeted real-time messages that leverage customer behavior data can increase your 1:1 messaging effectiveness by as much as 500%.   

Launch a restaurant loyalty app  

If you’re ready to take the next step in creating your loyalty program, download this step-by-step guide for tips on choosing the right loyalty program for your business. And if you want to see firsthand how Paytronix is helping restaurants increase visits, spend per visit, and value-per-customer, schedule a demo now.

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