The Center for Hospitality Research at Cornell University estimates that the cost to restaurants for employee turnover averages $5,864 per person. There is also an ongoing labor shortage brought on by a combination of low unemployment, a decaying...
Read MoreBrands are constantly searching for ways to make the customer experience easier and more rewarding. After all, a better shopping experience will...
Building customer loyalty is challenging, to say the least, but if your goal is motivating guests to visit more often and spend more when they do,...
When Popeyes launched a new chicken sandwich earlier this month, its locations were flooded with large crowds of people eager to give it a try....
In the age of Big Data, having a wealth of information can be both a blessing and a curse. There are many valuable insights to gain, but you need a...
Technology continues to change the relationship between guests and their favorite brands. Today, one-click ordering, cashless payments, and...
Do you plan your digital marketing campaigns months in advance? Do you run the same generic campaigns on a regular basis and across the same...
PXUX isn’t just any conference – it’s an experience. It’s a group of likeminded people who are focused on optimizing the guest journey, building a...
Guest engagement programs allow you to learn about and engage with the customers who participate. But what about the guests you don’t know – the ones...
Whether catering is already an established part of your restaurant or a new addition, offering your catering customers a rewards program designed...
