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Platform

What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage More visits and higher spend with personalized promotions based on individual activity and preferences.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.

Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Small to Medium Restaurants

Loyalty Programs
Deliver the same care you do in person with all your digital engagements.
Online Ordering
Drive more first-party orders and make it easy for your crew.

Convenience Stores

Loyalty Programs
Digital transformations start here - get to know your guests.
Online Ordering
Add a whole new sales channel to grow your business - digital ordering is in your future.
Integrations
We work with your environment - check it out.

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

Meet The Team
Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
News/Press
A collection of press and media about our innovations, customers, and people.
Events
A schedule of upcoming tradeshows, conferences, and events that we will participate in.
Careers
Support
Paytronix Login

Order & Delivery Login

Resources

Paytronix Resources

Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Webinars
Watch brief videos for tips and strategies to connect with your customers.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.
Blog
Catch up with our team of in-house experts for quick articles to help your business.

2024 Online Ordering Guide

Growth-oriented insights for ambitious leaders

2 min read

Ninja City sees revenue jump 20% during pandemic thanks to online ordering

Ninja City sees revenue jump 20% during pandemic thanks to online ordering

While plenty of restaurants pivoted to digital ordering and delivery during COVID-19 as a means of staying afloat, a few did more, harnessing an opportunity to expand their reach and customer base. Even fewer did it as well as Ninja City Kitchen and Bar in Cleveland.

“I almost feel guilty saying that we’ve done well during the pandemic,” said co-owner and executive chef Bac Nguyen. “In a nutshell, we’ve done quite well, and [Paytronix] is a big part of that.”

Ninja City was quite successful before the pandemic, regularly packing its dining room full on weekends and some weeknights. But its Asian fusion pub grub was in such high demand during the height of the shutdown in April that the restaurant was making an additional 20% in revenue weekly – and with shortened hours to boot.

Catering to the off-premise market

Nguyen and his co-owner Dylan Fallon opened Ninja City in 2014 and moved the restaurant to its current location in downtown Cleveland two years ago. Nguyen describes the concept as a neighborhood joint decked out in comic book art with an atmosphere to match.

“It’s kind of like an Asian teenage boy’s dream restaurant,” he joked. “It’s got pho, it’s got burgers, it’s got rap music.”

He attributes Ninja City’s success this spring to both the cuisine – after all, Americans are accustomed to Asian takeout – and the technology that powered the orders.

“In mid-April we were doing record numbers. Even better than we were when the bar was open,” he said. “I honestly think if we hadn’t had online ordering, our bottleneck would not have been the kitchen, it would have been our ability to take orders… I think we probably would have done half the volume.”

Pho-burger-300x300

Moving guests to an in-house platform

To keep up with demand, Nguyen sold some items, like meal and cocktail kits, on the restaurant’s online platform only. Using the order-ahead feature, he was able to require guests to give 24 hours’ notice before picking up the kits.

Keeping those specialty items off aggregators like Uber Eats also served as a method of moving guests off the third-party platform, which Nguyen uses as a means of customer acquisition, by forcing some guests to order directly from the restaurant. Ninja City also puts a flyer in each Uber Eats order, promoting the cost savings the guest will reap by ordering directly from the restaurant and avoiding a steep delivery fee.

“I think we’ve gained customers who are going to stick with us,” he said. “I would imagine [takeout] is going to be a bigger part [of the business] than it was before.”

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