Skip to the main content.

Platform

What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage More visits and higher spend with personalized promotions based on individual activity and preferences.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.
Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant Customer Experience Platform

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

Meet The Team
Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
News/Press
A collection of press and media about our innovations, customers, and people.
Events
A schedule of upcoming tradeshows, conferences, and events that we will participate in.
Careers
Support
Paytronix Login

Order & Delivery Login

Resources

Paytronix Resources

Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Webinars
Watch brief videos for tips and strategies to connect with your customers.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.
Blog
Catch up with our team of in-house experts for quick articles to help your business.

1 min read

Sales Show Slight Improvement

Industry performance and leading indicators of an improved outlook are top of mind as we enter week 8 of the COVID-19 crisis.

On the restaurant side, sales and visits bottomed out in late March and were down between 60 and 70 percent when compared to pre-COVID trends. Today things have improved so that sales are now “only” down 50 percent as compared with pre-COVID, up from a low of 60-70 percent.

In the chart below, you can see the following:

  • Beginning around March 12, 2020, restaurant sales declined rapidly, and by March 18 week-on week sales were down more than 50%.
  • The decline continued until late March, by which time sales were down ~60-70% from pre-COVID levels.
  • Sales stabilized from late March until around April 7, 2020.
  • Since April 7, 2020, we have seen sales start to recover. Every day (except two of them) has seen higher sales than the previous week. The large spike was caused by Easter Sunday.
  • ‘Overall, restaurant sales are up 10% from the time sales bottomed out in March and are now at approximately 50% of pre-COVID levels.

 

Restaurant-trends-FINAL-1024x438

Restaurant Market Sales and Visit Trends: 3-1-2020 Through 4-26-2020

 

For our convenience store friends, as expected, the decline and bottoming out of sales has not been as dramatic. In the chart below, you can see the following:

  • The decline was much less dramatic than in restaurants and cumulatively convenience stores saw the bottom at about 30% down from pre-COVID sales figures. The industry experienced a larger decline in fuel gallons than for in-store spend.
  • Sales continued to slide until around April 13, 2020, and then had a week or so of recovery.
  • Over the last few days, we have seen a decline in gas sales, but in-store spending is stable.

 

Cstoretrends-FINal-1024x419

Convenience Store Market Sales and Visit Trends: 3-1-2020 Through 4-26-2020

 

We expect the sales and visits to improve slowly as cities and states navigate through the tricky waters of reopening public, non-essential places of commerce including restaurants.

Paytronix aggregates sales and visit data across more than 400 brands to identify trends and leading indicators. Visit our site for more information on the impact of COVID-19 and market data.

How to Market Your Online Ordering Website for Restaurants

So, you've launched your restaurant website—congratulations! But in the vast digital landscape, how do you ensure potential customers find you amidst...

Read More

How to Market Your Online Ordering Website for Convenience Stores

So, you've launched your convenience store website—congratulations! But in the vast digital landscape, how do you ensure potential customers find you...

Read More

Online Ordering 2024 Trends: Performance Optimization

In the rush to get online during the pandemic, many operators chose simple add-on solutions from POS providers, joined third-party marketplaces, or...

Read More