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The Digital Divide: Technology, The Metaverse, and the Future of Dining Out

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The Digital Divide: Technology, The Metaverse, and the Future of Dining Out, a PYMNTS and Paytronix collaboration, examines consumers' relationships with restaurant technologies, exploring their views and attitudes on digital food ordering trends and virtual reality in the restaurant context. We surveyed 2,496 consumers to learn more about how they feel about technological integrations within the restaurant industry and their future role in dining out. 


  • 20% of restaurant consumers are familiar with The Metaverse
  • 34% of Millennials and 27% of Gen Z have already participated in The Metaverse
  • 38% of consumers who already participate in the metaverse would be willing to integrate restaurant purchases into this environment


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Our Annual Loyalty Report Is Now Available.

Elevate your marketing strategies with insights from our latest report! Discover key trends, such as surging loyalty memberships, boosted check sizes for loyal customers, the effectiveness of email in driving guest visits, and the impact of returning to the office on loyalty rewards. Uncover how loyalty has forged deeper connections with guests in our timely, must-read report.


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