Is your loyalty program ready for 2023? 

The Digital Behavior Shift During the Pandemic

How does someone's primary concern during the pandemic affect their ordering habits? Read this month's issue for insights into how customer's pandemic concerns have shifted their digital ordering behavior.

DRR May 2021 Hero

NEW DATA: Pandemic-Related Health Concerns Shape Consumers’ Food Ordering Habits

Twenty-four million consumers have shifted to ordering food online for health-related reasons – and 32 million more who don’t share those concerns are ordering more online too. In the May edition of Delivering On Restaurant Rewards, PYMNTS surveys a national sample of 2,205 consumers to examine how the convenience of online ordering is changing ordering preferences even as on-site dining picks up.

INSIDE THE MAY STUDY:

  • 39%: Share of consumers whose primary pandemic worries pertain to their health
  • 50%: Portion of consumers primarily concerned about the pandemic’s economic impact who use loyalty programs
  • 33%: Share of consumers who would spend more on food orders if offered loyalty programs

Download the report to learn more. 

X Separator
X
CLV Data Brief Gift 2
Unwrap Customer Lifetime Value this Winter

Major brands like Disney and Amazon know their customers' value backwards and forwards. But this valuable metric isn't reserved just for multi-billion dollar brands. Thanks to readily available data, now restaurants and convenience stores can calculate this powerful metric as well.

Read this research brief from our Data Insights team and see how you can better understand the value of each of your customers before the New Year.

X

Paytronix uses cookies to deliver the best possible experience to you. In order to continue using this website, you agree that we may store and access cookies on your device.

Ok, I understand Privacy Policy