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Order To Eat Tracker® - October 2019

Taco Bell's Strategy to Help Customers Own Their Ordering Experiences

OTE October 2019 Hero

The Order To Eat Tracker®, a PYMNTS and Paytronix collaboration, examines the evolving restaurant space. The monthly report highlights how fast food, fast-casual and quick-service restaurant (QSR) establishments are embracing technology, enhancing loyalty offerings and working with aggregated service providers to offer more seamless in-house and delivery experiences and improve customer engagement.

In this issue: 

  • Taco Bell’s senior director of digital technology, Rafik Hanna, explains how self-service kiosks and a delivery partnership with Grubhub fit into the chain’s omnichannel ambitions
  • The latest headlines from around the space, including how brands like McDonald’s, Domino’s and MOD Pizza are using third-party partners to improve their customer experiences
  • A data-rich Deep Dive that focuses on the pros and cons of partnering with third-party food delivery services

Download to see how Taco Bell and self-service kiosks.

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Is your loyalty program feeling dated?

Today’s restaurants and convenience stores are evolving faster than ever to meet changing consumer demands. Revamping your loyalty program demonstrates commitment to your customers and can increase visits, spend, and retention across the board.

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