The Order To Eat Tracker®, a PYMNTS and Paytronix collaboration, is a monthly report that examines the evolving restaurant space. The report highlights how fast food, fast-casual and QSR establishments are embracing technology, enhancing loyalty offerings and working with aggregated service providers to offer more seamless in-house and delivery ordering experiences and to improve customer engagement.
INSIDE THIS ISSUE:
- An interview with David Bloom, chief development and operations officer for Capriotti's Sandwich Shop, on how the fast casual chain has integrated technology and omnichannel marketing to personalize the customer experience and help drive loyalty
- A close look at what customers expect from ordering methods at restaurants and how these methods are changing the shape of the industry
- The most recent headlines from the order-and-delivery space, including how 41% of independent restaurants operate ghost kitchens and how 55% of QSRs plan to add more space to accommodate pickup orders