Is your loyalty program ready for 2023? 

Independent Restaurants and the Pandemic

Read this month's issue for insights into which loyalty-focused and digital features give independent restaurants a competitive edge in a post-pandemic world.

DRR March 2021 Hero

In the March edition of Delivering On Restaurant Rewards, PYMNTS surveyed 2,130 consumers to learn which loyalty-focused and digital features give independent restaurants a competitive edge in a post-pandemic world.

INSIDE THE MARCH STUDY:

  • 45 percent: Share of independent restaurant customers’ total food spending that is made online
  • 16 percent: Portion of independent restaurant customers who have switched to ordering online since the pandemic began
  • 45 percent: Share of independent restaurant customers who would spend more if offered loyalty programs

Download the report today to learn more. 

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CLV Data Brief Gift 2
Unwrap Customer Lifetime Value this Winter

Major brands like Disney and Amazon know their customers' value backwards and forwards. But this valuable metric isn't reserved just for multi-billion dollar brands. Thanks to readily available data, now restaurants and convenience stores can calculate this powerful metric as well.

Read this research brief from our Data Insights team and see how you can better understand the value of each of your customers before the New Year.

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