Our Annual Online Ordering Report Is Now Available - Download Here!

Independent Restaurants and the Pandemic

Read this month's issue for insights into which loyalty-focused and digital features give independent restaurants a competitive edge in a post-pandemic world.

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In the March edition of Delivering On Restaurant Rewards, PYMNTS surveyed 2,130 consumers to learn which loyalty-focused and digital features give independent restaurants a competitive edge in a post-pandemic world.

INSIDE THE MARCH STUDY:

  • 45 percent: Share of independent restaurant customers’ total food spending that is made online
  • 16 percent: Portion of independent restaurant customers who have switched to ordering online since the pandemic began
  • 45 percent: Share of independent restaurant customers who would spend more if offered loyalty programs

Download the report today to learn more. 

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Right-Sizing Your Loyalty Program

Discover how to strengthen your restaurant's loyalty programs in the aftermath of inflation. Learn to adeptly adjust loyalty strategies to effectively manage guest reactions, drawing inspiration from successful cases such as Caribou Coffee and Dutch Bros Coffee. Our latest resource, backed by expert insights, provides essential guidance to navigate these changes seamlessly and uphold customer loyalty.

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