The 2022 Loyalty Report from Paytronix is here!

The Digital Divide: Minding the Loyalty Gap

DD Mind The Loyalty Gap

The Digital Divide Report: Minding The Loyalty Gap, a PYMNTS and Paytronix collaboration, reveals loyalty programs’ impact on customer engagement levels and analyzes how restaurants and food brands can use the programs to build and retain audiences. The report presents findings on shopping behaviors taken from a United States Census–balanced survey of 2,414 participants conducted between Nov. 11 and Nov. 16.


  • 64% of customers use loyalty programs at multiple restaurants from which they frequently purchase
  • 34% of restaurant customers say food pickup and ordering improvements will boost their loyalty
  • 50% of table-service restaurant patrons interact with loyalty programs via mobile app
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Report shows 3 new reasons why brands benefit from loyalty in 2022

The second annual Paytronix Loyalty Report examines trends across the loyalty landscape in both restaurants and convenience stores throughout 2021. This one-of-a-kind report contains data on loyalty visits and spend, member demographics, the effects of inflation, case studies and more.  

Download this informative, free report today!


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