Skip to the main content.

Platform

What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage more visits and higher spend with personalized promotions based on individual activity and preferences.
Catering
Grow your revenue, streamline operations, and expand your audience with a suite of catering tools.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.

Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Small to Medium Restaurants

Loyalty Programs
Deliver the same care you do in person with all your digital engagements.
Online Ordering
Drive more first-party orders and make it easy for your crew.

Convenience Stores

Loyalty Programs
Digital transformations start here - get to know your guests.
Online Ordering
Add a whole new sales channel to grow your business - digital ordering is in your future.
Integrations
We work with your environment - check it out.

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

Meet The Team
Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
News/Press
A collection of press and media about our innovations, customers, and people.
Events
A schedule of upcoming tradeshows, conferences, and events that we will participate in.
Careers
Support
Paytronix Login

Order & Delivery Login

Resources

Paytronix Resources

Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

FlightPaths

FlightPaths are structured Paytronix software onboarding journeys designed to simplify implementation and deliver maximum ROI.

Customer Success Plans

Customer Success Plans (CSPs) are tiered service offerings designed to help you get the most from your Paytronix software, whether you prefer self-guided support or hands-on partnership.

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.

Blog
Catch up with our team of in-house experts for quick articles to help your business.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.


2025 Loyalty Report

Is your brand tapping into these three unshakeable pillars of guest loyalty in 2025?

8 min read

How to Start a Cake Supply Business: 12 Tools and Techniques

How to Start a Cake Supply Business: 12 Tools and Techniques

Baking and cake decorating have evolved from casual weekend hobbies into booming passions and profitable ventures around the world. With growing interest in baking, the demand for high-quality cake supplies continues to rise.  

Many aspiring bakers and entrepreneurs consider this an exciting opportunity to turn their love for baked items into a thriving business. Whether you want to launch an online store or open a physical location, we will walk you through every step of starting a cake supply business. Let’s take your ideas to the next level.  restaurant profit margin worksheet

Planning Your Cake Supply Business 

You need to lay a solid foundation for your cake supply business before you dive into inventory, branding, or set up a shop. With proper planning, you can set the direction of your venture and avoid costly missteps down the road.  

Here we have broken down the key steps you can take to plan your cake supply business so you can start strong and scale with confidence.  

1. Market Research and Niche Identification

The first thing you need to know when building a successful business is: “Who am I selling to?” Typical target customers include home bakers, cake decorators, professional pastry chefs, and event planners. But remember, every customer has a different requirement.  

To have a better understanding of your target audience, begin with a scan of the market. While you’re at it, take the following steps: 

  • View the local demand 
  • Search online for what’s trending 
  • Be a part of baking forums  
  • Visit your potential competitors  
  • Study your competitors’ way of production  

Once the target audience is set, find your niche. You might want to specialize in eco-friendly packaging, bulk candy supplies, or cake toppers. A clear niche makes you stand out and attract the right customers from the very beginning. 

2. Developing a Business Plan

A clear, well-structured business plan is your roadmap. Start with an executive summary. Outline your mission, target market, and what sets your business apart. Along with this, you can also include the following: 

  • Brief market analysis  
  • Competitor insights  
  • Clear descriptions of your sales channels and products 

One of the most important factors you must add to the plan is financial projections. Consider the startup costs, revenue forecasts, and a break-even analysis. With these figures, you can stay on track and can ask investors and banks for funding.  

3. Legal Requirements and Licensing

Start by choosing a business structure. Like most small businesses, you can opt for a sole proprietorship or an LLC. The latter offers you added liability protection. Next, apply for a free Employer Identification Number (EIN) through the IRS. You will need this for tax purposes and business banking.  

Then, research and get the necessary licenses and permits for your location. For example, you may need a business license, sales tax permit, and food handling certification (if applicable). Make sure you’re all set to collect and report sales tax correctly.  

Sourcing and Inventory Management 

Setting the right products on your shelves is the next step after getting your plan in place. Whether you’re stocking for an online shop or a physical store, you need to source and manage your inventory in the best way. Below, we have discussed how you can do this.  

1. Finding Reliable Suppliers

Having dependable supplies is the key to the smooth running of your business. Start by researching wholesale vendors who provide baking and cake decorating products. Along with this, search industry directories, trade shows, and online platforms used by professional bakers for shopping. While shortlisting the distributors, consider the ones who offer better support and faster delivery.  

Once you finalize your vendor, focus on building a strong business relationship with them. Good communication, on-time payment, and honest feedback are where you can start. Reliable relationships can lead to better deals and priority service.  

When you’re placing an order, you can: 

  • Ask for bulk discounts  
  • Negotiate prices  
  • Ask for minimum order quantities 
  • Negotiate shipping costs 

2. Building an Inventory

To build an inventory, start with essential items like:  

  • Baking ingredients 
  • Decorating tools 
  • Packaging 
  • Specialty items 

Only order things that are essential while keeping your niche and targeted customers in mind. Professional decorators may require a large amount of supplies and premium tools, while a home baker may want smaller quantities.  

Build an inventory that keeps track of real-time changes. This way, it gets easier to manage your inventory as you won’t be overstocking or running out of bestselling items. To adjust the inventory, it is best to review feedback on orders based on demand.  

3. Storage and Organization

When your storage is organized, it gets easier to deliver orders fast, make fewer mistakes, and satisfy your customers better.  

With smart storage, you can save time and protect your stock. To do this, you can start by classifying your inventory. Categorize the items into the following categories:  

  • Perishable 
  • Non-perishable  
  • Tools 
  • Packaging 

The best way to effectively store the supplies is by labelling the shelves, bins, and racks for better visibility. You can place frequently bought items together and high-turnover products in easy-to-reach spots.  

If you’re operating from home or in a small space, enhance vertical storage and keep aisles clear. For larger businesses, try a basic warehouse setup with an inventory to monitor movement.  

Setting Up Your Business Operations 

When you're done with planning your business and stocking your shelves, it’s time to get set up. This is all about ensuring your cake supply business runs smoothly, whether it’s online, in-store, or even both. 

1. Choosing a Business Location

Your first big decision should be where and how you will sell.  

In a brick-and-mortar store, customers are allowed to see, touch, and evaluate products in person. This creates trust and attracts walk-in traffic. However, this comes at the cost of rent, utilities, and staffing.  

If you plan on opening an online store, you’ll get more flexibility, and it will also be cheaper to run. In fact, you can reach a larger audience and sell 24/7. However, you need to have a strong digital presence to stand out in a crowded and competitive market.  

Keep your target market in mind. Is it the local bakers searching for convenience? Or nationwide decorators looking for unique supplies? Select a setup that suits your audience and your budget.  

Pro Tip: Like most businesses, you can also start online and then grow into a physical store later. 

2. Setting Up an eCommerce Platform

If you want your business to thrive, have an eCommerce strategy in place. If you’re selling online, the website is the face of your business. To design it the best, choose user-friendly platforms. It’s best to choose the ones that support online ordering, inventory management, secure checkout, and mobile browsing. 

Make sure your website looks professional and clear. Also ensure that you add high-quality photos, clear product descriptions, and easy navigation on the site. Also, add features that can make surfing easy for your customers. These can include a search bar, product filters, and FAQs, giving shoppers a better direction to find out what they need.  

For payment processing, use reliable providers. For the convenience of your customers, you can also offer multiple payment options.  

Don’t forget to optimize your site for search engines (SEO) to drive traffic. Do your keyword research and include them throughout the site. Lastly, remember, most shoppers use their phones to shop, so ensure your website loads faster and works well on mobile devices.  

3. Implementing a POS System

Want help to stay organized and serve your customers? A Point of Sale (POS) system is your key, and it's not just a cash register. 

If you have the right POS system, then inventory management, tracking in real time, managing sales, and managing the bestselling products become easier. It also collects customer data to help you personalize service and digital marketing. 

Choose a POS system that integrates with your eCommerce platform if you have an online and physical store. You will be able to manage inventory, orders, and customers’ profiles from one dashboard.  

At Paytronix, we offer you built-in tools for customer loyalty and marketing automation. With this, it gets easier to stay connected with your audience and reward them for being loyal to your business.  Book a Demo

Marketing and Customer Acquisition

Customer acquisition is an important step for the success of your cake supply business. Effective marketing isn’t only about promoting your products but building your brand and a community around it. By sharing engaging content, it gets easier to create a meaningful experience for your customers and foster loyalty. 

Below, you can explore more about how to turn your first-time buyers into forever customers.  

1. Building a Brand and Online Presence

Your brand is more than just your logo. Your brand is defined by the emotional connection customers make with your store. This is why you should select the business name, color scheme, and voice based on what you are and what you sell.  

Your business branding must be compatible with your niche. Are you fun and colorful? Professional and premium? Whatever the mood of your business is, keep it consistent throughout, and reflect it in everything you do – from branding to operations.  

Create an online presence. Start with a clear and easy-to-use website. To engage with your potential customers, share decorating inspiration and baking ideas on Instagram, Facebook, Pinterest, and TikTok.  

Try expanding to these platforms as much as possible. Remember, these days, the key to a successful business is its activity on social media and interactions with its audience.  

One of the best ways to grow your business is through email marketing. Having your customers' emails makes it simpler to inform them what you can offer. Along with a discount or a freebie, you can send out baking tips, promotions, and updates.  

In fact, personalizing the offers for them can also be a great way to build customer satisfaction. For example, on events like their birthdays, you can send Emails with discounts and offers.  

Lastly, try content marketing. You can attract traffic to your site by posting regular blog posts or short videos on cake decorating, trending supplies, or baking hacks. 

2. Implementing Customer Loyalty Programs

Loyalty programs are the best way to turn your first-time buyers into regulars. Appreciating them is the best way to turn their need into desire.  

The math is easier here. Offer them rewards like exclusive discounts, points for purchase, or free products after a certain number of orders. In fact, you can also come up with personalized offers like product suggestions or birthday discounts for them. This will make them feel important and connected to your business. This can also boost your customer interactions.  

Paytronix can help you simplify this process. With us, it gets easier to track customer activity and send automated, tailored promotions. Buying behavior is recorded via loyalty programs, which guides you for future inventory and marketing decisions. 

3. Providing Excellent Customer Service

Good and friendly service builds trust and makes people come back. Ensure that every time you interact with your customers, you’re respectful and helpful. It doesn’t matter whether you’re interacting in person, online, or through email. Your customers should feel heard and respected in all ways.  

While doing so, you must respond to their questions as soon as possible. If they have any complaints, then it is better to fix them right away without causing any hassle or inconvenience for them. One of your goals must be to keep your customers happy, as recommendations are more likely to come from them.  

Collect customer feedback regularly. Learn what's working and where improvement is needed through reviews and surveys. 

Frequently Asked Questions About Starting a Cake Supply Business 

Ready to learn more about how to start a cake supply business? If so, keep reading!

Is a cake business profitable? 

Of course! A cake supply business can be highly profitable. This is especially true if you’re planning everything right and understanding the market inside and out. The profit margins can be strong, especially if you manage inventory well, price strategically, and build a loyal customer base.  

How much money do I need to start a cake business? 

Determining the exact amount of money needed to start a cake business is difficult, as it can vary from one business to another. Of course, if you own an online store, then you’ll need a smaller budget than a physical store.

However, on average, you can think about starting a cake business if you have a budget of anywhere from $2,000 to $10,000. This amount can also increase, depending on your business scale.  

Which product makes the most money in a bakery? 

Custom cakes are usually the most profitable products in a bakery. This is because of their high markup and how customers are willing to pay a premium for personalized designs.  

Conclusion 

The outcomes can be exciting and rewarding when you take the right steps to establish your cake supply business.  

Create a business strategy, understand your market, identify your niche, and prepare accordingly. Then, from reliable suppliers, secure your quality products. Once you know from where to buy your products, stock your inventory and keep everything organized. Lastly, focus on brand growth, building your online presence, and satisfying your consumers with excellent service and loyalty rewards.  

It’s time to make your operations smoother and your marketing more effective. With Paytronix by your side, all of this gets easier. Book a demo with us to explore how our software solutions are exactly what you need to grow your business faster. 2025 Loyalty Report

5 Outcomes of a Leading Restaurant Order Management System

5 Outcomes of a Leading Restaurant Order Management System

Guests expect a fast and personalized experience from your restaurant. If your online and in-person ordering system fails to meet expectations, you...

Read More
Your Ultimate Guide to Convenience Store Point of Sale (POS)

Your Ultimate Guide to Convenience Store Point of Sale (POS)

A reliable point of sale (POS) system is the backbone of modern convenience store (c-store) operations. It does more than process transactions—it...

Read More
Effective Tips for Determining Your Restaurant Staff Cost Percentage 

Effective Tips for Determining Your Restaurant Staff Cost Percentage 

Staffing is one of the most important (and expensive) parts of running a restaurant. That’s why understanding your restaurant staff cost percentage...

Read More
8 Features In a CRM for Your Bakery that Support Long-Term Revenue

8 Features In a CRM for Your Bakery that Support Long-Term Revenue

Running a business in the restaurant industry comes with its challenges, and staying up-to-date with market trends and customer expectations is...

Read More
How to Add the Online Order Button In Google Business

How to Add the Online Order Button In Google Business

The COVID-19 pandemic sent online food ordering to an all-time high. Customers who wanted to support local restaurants without leaving their homes...

Read More
6 Restaurant Mobile App Builder Features for Faster Revenue Generation

6 Restaurant Mobile App Builder Features for Faster Revenue Generation

Mobile technology plays a key role in today's life, especially in the restaurant industry. With billions of people relying on smartphones as their...

Read More
The Ultimate List of Restaurant Mobile App Features

The Ultimate List of Restaurant Mobile App Features

Mobile apps in the restaurant industry have the potential to boost sales and improve customer interactions with your business. While there's still a...

Read More
What Is a Bistro Restaurant? 7 Keys to Opening & Running One

What Is a Bistro Restaurant? 7 Keys to Opening & Running One

Every restaurant begins with an idea, followed by a well-thought-out plan. That plan includes understanding what type of business you want to open,...

Read More
Catering Software and Platforms: 7 Features for Smooth Operations

Catering Software and Platforms: 7 Features for Smooth Operations

The demand for integrated systems is growing across both digital and analog industries, and the catering sector is no exception. Catering platforms...

Read More
15 Cafe Mobile App Marketing Tips from the Top 1% + a Case Study

15 Cafe Mobile App Marketing Tips from the Top 1% + a Case Study

The coffee industry’s transformation due to the digital world is massive. What started with simple menu apps has evolved into robust platforms...

Read More
The 3 Convenience Store Industry Trends You Need to Know

The 3 Convenience Store Industry Trends You Need to Know

Convenience stores are more than just gas stations or quick stops on a long road trip—they supply on-the-go customers with crucial daily essentials....

Read More
Starting an Online Bakery Business: What You Need to Know

Starting an Online Bakery Business: What You Need to Know

Bakery sales skyrocketed over the last three years. By the end of 2024, in-storebakery sales reached $25.1 billion. Fresh, locally made bakery items...

Read More

Why Online Ordering for Restaurants Is a Must

People ordering food from restaurants for takeout or delivery expect more than a simple transaction. They’re also seeking an ordering experience...

Read More
8 Restaurant Staff Scheduling Software Implementation Tips You Need

8 Restaurant Staff Scheduling Software Implementation Tips You Need

When employees’ schedules are set up diligently using effective workforce management tools, it drives operational efficiency, improves service...

Read More
8 Restaurant Inventory Management Software Factors to Look For

8 Restaurant Inventory Management Software Factors to Look For

For any restaurant, smooth inventory management is crucial for profitability and guest satisfaction. Yet, manual inventory tracking is often tedious...

Read More