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What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Encourage More visits and higher spend with personalized promotions based on individual activity and preferences.
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Drive brand engagement by providing fast, frictionless guest payments.


Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant Customer Experience Platform

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Launch your programs with more than 450 existing integrations.


About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

Meet The Team
Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
A collection of press and media about our innovations, customers, and people.
A schedule of upcoming tradeshows, conferences, and events that we will participate in.
Paytronix Login

Order & Delivery Login


Paytronix Resources

Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

See Our Product In Action
Learn more about topics important to the restaurant and c-store customer experience.
Watch brief videos for tips and strategies to connect with your customers.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.
See how your brand stacks up against industry benchmarks, analysis, and research.
Catch up with our team of in-house experts for quick articles to help your business.

2 min read

Charles Gray Joins Paytronix as Chief Revenue Officer

Newton, MA – May 25, 2021 – Paytronix Systems, Inc., the most advanced digital guest experience platform, today announced that Charles R. Gray has been named as its new chief revenue officer. Reporting to CEO Andrew Robbins, Gray will lead Paytronix global sales, partnership, and channel strategy. Gray joins Paytronix from NCR Corporation (NYSE: NCR), where he served as general manager of its Restaurant as a Service Group. He is a hospitality technology go-to-market leader who has acted as both a Paytronix client and partner during his more than 30 years in the industry.

Under Gray’s leadership, his teams will focus on growing the Paytronix partner ecosystem, expanding the company’s international market, and building on the company’s established leadership position in the U.S. Paytronix is a leader in offering a highly configurable platform to create a singular customer experience, from digital ordering through loyalty and payments.

"I am thrilled that Charles is joining Paytronix to lead our commercial efforts. Charles knows every aspect of our business and has been a customer, a competitor, and a partner over the years. He has had a tremendous track record of success in the industry and is a strategic addition to our executive team,” said Andrew Robbins, CEO of Paytronix Systems, Inc. “Charles and Paytronix have a common DNA in that we are both dedicated to bringing technology to the industry that helps brands drive repeatable revenue through exceptional guest experiences.”

“I have worked with Paytronix as a buyer and a partner. Having developed and brought to market the best digital ordering platform for both independent and enterprise chains, Paytronix is positioned for exceptional growth and I’m excited to focus my skills on quickly accelerating that growth. It’s a platform I believe will become the go-to solution for all restaurants,” said Gray. “Brands today need the best technology to connect with guests no matter how they engage in the dining experience. The amazing set of products and people here will continue to help clients drive even more revenue through high-impact engagement and ordering solutions.”

Gray held several roles at NCR Corporation including executive director of product, global partnerships leader, and sales leader. Prior to joining NCR, he was vice president of IT for California Pizza Kitchen (NASDAQ: CPKI) and held positions with Cosi, Inc. Gray has worked in the Hospitality industry for more than 30 years holding positions in operations, training, and information technology. He also served two terms on the Board of Directors for the Connecticut Airport Authority, and one term as Chairman of the Board.


About Paytronix Systems, Inc.

Based in Newton, Massachusetts, Paytronix is a provider of SaaS customer experience management (CXM) solutions for restaurants and convenience stores. Through its innovative software design and integrations with more than 30 widely used point-of-sale systems, Paytronix empowers more than 500 brands across 30,000 locations, giving them the flexibility to deliver unique, revenue-enhancing guest experiences. Through one-to-one engagement with more than 285 million guests via Order & Delivery, Loyalty, CRM, and Stored Value, Paytronix generates consumer insights that motivate increased visits and spend. For more information, visit

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