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Platform

What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage More visits and higher spend with personalized promotions based on individual activity and preferences.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.

Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Small to Medium Restaurants

Loyalty Programs
Deliver the same care you do in person with all your digital engagements.
Online Ordering
Drive more first-party orders and make it easy for your crew.

Convenience Stores

Loyalty Programs
Digital transformations start here - get to know your guests.
Online Ordering
Add a whole new sales channel to grow your business - digital ordering is in your future.
Integrations
We work with your environment - check it out.

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

Meet The Team
Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
News/Press
A collection of press and media about our innovations, customers, and people.
Events
A schedule of upcoming tradeshows, conferences, and events that we will participate in.
Careers
Support
Paytronix Login

Order & Delivery Login

Resources

Paytronix Resources

Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Webinars
Watch brief videos for tips and strategies to connect with your customers.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.
Blog
Catch up with our team of in-house experts for quick articles to help your business.

2024 Online Ordering Guide

Growth-oriented insights for ambitious leaders

3 min read

Restaurants and c-stores recognized for best loyalty programs have one thing in common – Paytronix

Paytronix-powered loyalty programs are among the best in the country at keeping customers happy, according to Newsweek‘s annual “America’s Best Loyalty Programs” rankings.

Newsweek’s independent survey of more than 4,000 loyalty program customers included those
for restaurants, retailers, and service providers. With over 20,000 evaluations collected, they based their final rankings on six criteria:

  1. Ease & Enjoyment – how much do customers like being in the program?
  2. Benefit – do customers think the rewards are worth it?
  3. Overall satisfaction – did the program fulfill customer expectations?
  4. Customer Support – how happy are customers with the way things are handled when
    something goes wrong?
  5. Trust – are customers alright with the way the loyalty program uses personal data?
  6. Recommendations – how likely are they to recommend the program to friends or family?

An impressive 13 Paytronix-powered brands made the Newsweek list:

 

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Top Ranking Restaurants and C-Stores Using Paytronix:

Andy’s Frozen Custard

No membership fees, a free treat just for registering, bonus point offers – these are just a few of the ways Andy’s Frozen Custard has mastered keeping customers coming back, again and again.

Learn why rewarding your guests early on, providing point tracking, and other aspects of Andy’s model are crucial for a loyalty program to succeed here.

Peet’s Coffee

When Peet’s revamped its loyalty program to Peetnik Rewards, the company delivered on three important objectives: personalization, flexibility, and visibility. Customers can choose their reward, redeem it on their own time, and track their rewards – all from one mobile app platform so they can bring a piece of Peet’s wherever they go.

Bruster’s Real Ice Cream

Equally sweet (and real) as the ice cream at Buster’s are the rewards. Customers earn a point for every dollar spent at any participating Bruster’s location. And since ice cream is a reason to celebrate, Bruster offers a referral award along with a Birthday treat. There’s plenty more to the surprises, delights, and bankable points at Bruster’s.

Curious whether a program like theirs is right for your brand? Learn more here.

QDOBA

It’s okay to double dip at Qdoba – well, not like that. QDOBA’s recent revamp features a two-tiered loyalty program (foodie and chef) that offers more rewards (and queso dip) than ever. After visiting 12 or more times per year, “foodie” guests are upgraded to chef status and gain access to a ton of bonus points, mystery offers, and seasonal challenges.

P.F. Chang’s

When you earn a reward at P.F. Chang’s, they make sure it counts. Customers earn 10 points for every $1 spent and at 2,000 rewards points, customers receive a $15 credit to use on anything they want, from dim sum, to entrees, to dessert. Traveling for your Birthday? P.F. Chang’s prefers a birthday month – customers can redeem your complimentary dessert or appetizer at any point within the special month.

Learn more about what Birthday rewards programs can do for your brand here.

Caribou Coffee

Caribou Coffee is all about thinking ahead – from buy-online-pickup-in-store (BOPIS) orders to product sneak peeks, Caribou’s loyalty program is fully caffeinated and ready for what’s next. Customers earn 2 points per $1 spent on a great variety of products and loyalty members enjoy exclusive access to offers and birthday rewards.

California Pizza Kitchen

“An instant party for your tastebuds” says California Pizza Kitchen about its loyalty program offerings. With built-in incentives like free small plates for new registrants, California Pizza Kitchen has partied its way to the top.

Thinking a tiered automatic conversion program may be right for your brand? Learn more here.

Panera Bread

Panera is here for every kind of loyal customer. Panera veterans are impressed by the degree of personalization but kept on their toes with surprise offers. Businesses love the catering rewards, and for those who aren’t quite ready to jump into MyPanera appreciate a 3-month free trial to the “Free Coffee & Tea” subscription program.

Learn more about Panera’s subscription program here.

Einstein Bros. Bagels. 

Who doesn’t love free bagels? The Shmear Society rewards program at Einstein Bagels lets customers “eat the benefits,” by cashing in accrued points on rewards of their choice. And it all happens from an easy-to-use mobile app.

Jimmy John’s

Jimmy John’s Freaky Fast Rewards program rewards customers for “what they already do – eating sandwiches.” In a world of complex loyalty programs, Jimmy Johns keeps it simple fast with free sandwiches, sneak peeks at new menu items, and special promotions.

Learn how to optimize your loyalty program and begin driving revenue for your brand here.

Papa Murphy’s

Papa Murphy’s treats their loyal customers as “pizza insiders.” The brand’s MySLICE rewards program goes the extra mile to get to know customers, allowing them to save favorite orders and locations to make the next transaction even easier than the last.

Dutch Bros

You don’t have to Double Dutch your way to rewards at Dutch Bros. With attainable rewards conversions and contactless payments, Dutch Bros lets you win early on – and gives you stickers to show off.

Learn more about how contactless payments can smooth out your loyalty program.

MAPCO

Customers taking pit stops at MAPCO are winning the savings race. With MAPCO MY Reward$, customers save 3 cents on every gallon and can earn points both at the pump and in the store.

Learn how loyalty programs can help bring your convenience store to the next level here.

 

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A top loyalty program is a sign that a brand values its top customers and knows what will keep them coming back.

Congratulations to these brands for putting their customers first, with Paytronix.

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