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What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage more visits and higher spend with personalized promotions based on individual activity and preferences.
Catering
Grow your revenue, streamline operations, and expand your audience with a suite of catering tools.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.

Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Small to Medium Restaurants

Loyalty Programs
Deliver the same care you do in person with all your digital engagements.
Online Ordering
Drive more first-party orders and make it easy for your crew.

Convenience Stores

Loyalty Programs
Digital transformations start here - get to know your guests.
Online Ordering
Add a whole new sales channel to grow your business - digital ordering is in your future.
Integrations
We work with your environment - check it out.

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About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

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Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
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Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

FlightPaths

FlightPaths are structured Paytronix software onboarding journeys designed to simplify implementation and deliver maximum ROI.

Customer Success Plans

Customer Success Plans (CSPs) are tiered service offerings designed to help you get the most from your Paytronix software, whether you prefer self-guided support or hands-on partnership.

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E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.

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Catch up with our team of in-house experts for quick articles to help your business.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.


2025 Loyalty Report

Is your brand tapping into these three unshakeable pillars of guest loyalty in 2025?

7 min read

4 Statistics About Restaurant Staff Turnover [2025]

4 Statistics About Restaurant Staff Turnover [2025]

As of 2025, the restaurant industry continues to face some of the highest staff turnover rates in the U.S. economy. 

The surprising part? 

The average rate across all the U.S. industries is around 47%. While restaurants experience rates exceeding 75%, some segments hit over 100%. 

The cost of this constant churn is steep. Lost productivity, increased hiring and training expenses, disruptions to service quality, and other factors changing the restaurant industry can majorly impact a restaurant’s bottom line.  

This guide explores the latest restaurant staff turnover statistics for 2025. We will discuss the root causes behind the numbers and provide strategies for building a more stable and satisfied workforce. 

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Key Restaurant Staff Turnover Statistics for 2025 

To handle staff turnover, it’s important to understand the latest stats. Have a look at some of the key restaurant staff turnover statistics for 2025.  

National Turnover Rates in the Restaurant Industry 

Turnover rates in 2025 remain consistent with prior years. In the restaurant industry, turnover rates are still expected to be exceptionally high. Full-service restaurants have an average turnover rate of around 75% to 100%. Quick service restaurants (QSRs) usually exceed 130%. 

These challenges have been intensified because of three major reasons: 

  1. Post-pandemic challenges  
  2. Labor shortages  
  3. Shifting worker expectations  

All of these factors have made it harder to retain staff.  

Compared to the 47% average turnover across all industries, the higher attrition in the restaurant sector is still consistent. This is especially true in QSRs. Thus, restaurants are expected to rethink their hiring and retention strategies to remain competitive.  

Turnover Rate by Restaurant Type 

From one business type to another, restaurant turnover rates vary. In 2025, quick service restaurants (QSRs) still report the highest turnover. The rate exceeds 130% because of the low wages, high-paced environments, and entry-level roles.  

Full-service restaurants, comparatively, fare slightly better. The turnover rate for a full-service restaurant ranges from 75% to 100%. But this depends on the staff’s role and location. Within the full-service category, fine dining has a lower turnover. The reasons for this are higher pay and career growth opportunities. Casual dining and fast-casual restaurants experience moderate to high churn.  

Additionally, seasonal spikes, especially in outdoor dining or tourist-driven regions, lead to temporary staffing surges. This is followed by sharp declines, contributing to fluctuating turnover rates throughout the year.  

Reasons Restaurant Employees Leave 

Several key factors contribute to high turnover in restaurants. The major drivers are low wages and a lack of benefits. This is usually common in entry-level roles where employees are not paid according to the job’s demand.  

The other two factors are burnout and work-life balance. Mostly, in fast-paced environments, employees are expected to be present in rotational shifts with irregular hours. They also resign because of limited career advancement opportunities, feeling stuck in their roles with few chances of growth.  

Management issues and a difficult workplace culture are the last two reasons for high restaurant employee turnover rates. Most of the employees don’t feel heard or recognized because of poor communication and a lack of support. This not only leads to them resigning, but also contributes to a negative work environment. As a result, employees start looking for better opportunities.  

The Financial Cost of High Turnover 

In 2025, the cost of replacing an hourly restaurant employee ranges from $2,000 to $5,000, considering the following: 

  • Onboarding  
  • Hiring process 
  • Training expenses 

Frequent turnover also indirectly impacts training costs. Of course, because hiring new staff needs to be trained and brought up to speed.  

This cycle of recruitment and training disrupts restaurant sales. Eventually, customer service and quality are also negatively impacted since seasoned staff (like catering staff and managers) are usually replaced by less experienced workers.  

When weighing costs, the best way is to invest in employee retention strategies. To reduce the need for constant rehiring, invest in this cost-effective method.  

Some retention strategies are: 

The Biggest Causes of Restaurant Staff Turnover 

Once you understand the root causes of high turnover, it becomes easier to address it. From low wages to burnout, there is a lot in between that can contribute to staff dissatisfaction and attrition in the industry. Below, we explore the primary drivers of turnover. 

Low Wages & Unpredictable Pay 

Low wages and inconsistent income are two of the main drivers of restaurant staff turnover. Although most rising minimum wage laws aim to improve worker pay, many employees still face uncertainty. The reason behind this is tip-dependent earnings.  

It is best to implement a more stable pay structure supported by reliable payroll software to handle this. Eventually, it can significantly improve retention by reducing financial stress and promoting job stability.  

Limited Career Growth & Advancement 

Most restaurant employees leave because of the lack of clear promotion paths and long-term development opportunities. Often, staff see their roles as temporary, without structured growth plans. Once you introduce training programs and define advancement tracks, you can boost employee engagement. They will see a clear future within the business that will improve their retention.  

3 Insights on Stress & Burnout in the Restaurant Business 

Burnout is a growing concern in the restaurant industry. Long shifts, high-pressure environments, and minimal recovery time easily burn out the staff members. These factors, besides affecting employee well-being, also contribute heavily to turnover. As a result, restaurants are expected to support staff’s mental health if they look forward to long-term retention.  

Here are the three insights into employees’ stress and burnout in a restaurant business: 

  1. Long hours and physical demands strain staff mentally and physically, especially in fast-paced or understaffed settings. 
  2. Emotional fatigue from handling difficult customers and peak service pressure accelerates burnout. 
  3. Mental health initiatives, such as schedule flexibility, wellness programs, and access to support resources, are now key to keeping teams engaged and committed. 

Management & Workplace Culture Issues 

If you’re wondering what leads to staff turnover, it's these three factors: 

  1. Poor leadership  
  2. Lack of communication 
  3. Negative workplace culture 

Each of these factors make employees feel undervalued, unheard, and unsupported. When this happens, their morale drops, and so does retention.  

To work this out, it’s best to incorporate these three factors: 

  1. Strong management practices 
  2. Clear expectations  
  3. A culture of respect and recognition 

You can buy the right tools, like restaurant back-office software and staff scheduling solutions. These will make operations easier by improving team communications and building a more organized and supportive work environment.  

2025 Loyalty Report

Strategies to Reduce Restaurant Staff Turnover in 2025 

Reducing staff turnover in a restaurant requires a long-term strategy. From fair pay and flexible schedules to better training and workplace culture.  

The following approaches are proven to improve retention and boost team morale in 2025 and beyond.  

The Sustainable Approach to Competitive Compensation & Benefits 

Competitive compensation is no longer optional; it’s foundational. Offering higher base wages and fair tip-sharing programs is a clear sign that your staff’s hard work is valued.  

Beyond pay, you can provide employees with extra benefits. Paid time off (PTO) and retention bonuses are the best of such benefits. They can lower turnover rates. In fact, these will also attract top talent and will build loyalty and stability in a historically high-churn industry.  

Creating a Positive Workplace Culture 

Building strong leaders is where you should begin if you wish to foster a positive workspace culture. Hire training managers with good leadership qualities to maintain a supportive environment. Remember, your staff members want to feel valued and heard.  

Along with this, you may also encourage a feeling of belonging. You can plan consistent employee gratitude and recognition events for this.  

Restaurants, for instance, can create a marketing plan. This may spotlight staff members, highlight their business culture, and provide social media users with a behind-the-scenes peek at daily activities.  

Employees will feel more linked to the success of the restaurant, and your clients may directly experience the restaurant's values. Ultimately, this will strengthen customer loyalty and long-term relationships. 

Improving Work-Life Balance for Restaurant Staff 

You need to understand your employees beyond the workplace, as it indirectly affects their productivity. Introduce flexible scheduling and plan consistent shifts to improve their work-life balance.  

Once you let staff members select shifts or design schedules to fit their personal lives, it can lower stress and increase their satisfaction at work.  

Along with this, using technology-driven scheduling solutions can streamline the process. It can ensure shifts are balanced and fair. Tools like restaurant table management software can integrate with scheduling systems to reduce errors and minimize scheduling conflicts. Ultimately, it will improve staff satisfaction and operational efficiency.  

Providing Career Growth & Training Opportunities 

One effective way to retain restaurant employees is to offer clear opportunities for professional growth. Cross-training, mentorship, and upskilling initiatives help restaurants promote staff loyalty and lower turnover. This lets the employees see a career beyond entry-level roles, encouraging them to be more focused and engaged. 

Paths of internal growth can inspire team members and strengthen your leadership pipeline as well. Should you wish to increase long-term staff involvement, think about adding career development goals into your restaurant's back-office software. Doing so ensures consistent tacking and progress measurement.  

Tech and Automation’s Role in Reducing Turnover 

2025 is a year where technology is not just about streamlining operations – it’s a key player in retaining restaurant staff. From smarter scheduling to digital training, the right tools can reduce stress, improve communication, and create a more supportive work environment. Let’s have a clearer look at tech and automation’s role in reducing turnover here: 

Restaurant Scheduling & Workforce Management Tools 

AI-powered staff scheduling software is altering the way restaurants manage shifts. These tools anticipate labor needs and automate scheduling which results in reduced conflict and improved coverage. Most importantly, they make sure that labor laws are followed.  

Self-service platforms let staff members view and change their schedules, hence increasing flexibility and improving work-life balance. Eventually, this degree of automation improves job satisfaction and lowers last-minute callouts and turnover.  

Digital Training & Onboarding Programs 

Digital training and onboarding tools are transforming how restaurants retain staff. Mobile training platforms allow new hires to learn needed tasks at their own pace, improving confidence and reducing early turnover.  

Also, on-demand learning supports ongoing development. It makes it easy for employees to revisit content anytime, even during slow shifts. Together, these tools simplify onboarding and foster long-term engagement.  

Leveraging Employee Feedback & Performance Analytics 

If you wish to fix the problems before they get worse, then start with quarterly engagement surveys. Through these, you can acknowledge the employees’ feedback. Once you know what’s actually wrong, you can give solutions to those issues rather than handling the issues based on guesses. This leads to employee satisfaction and retention.  

With the collected data you also get an insight into performance and engagement trends. Eventually, it becomes easier to spot the employees who might resign in the near future. This method helps you make smart choices to reduce turnover and maintain a stable workforce. 

Frequently Asked Questions About Restaurant Staff Turnover 

Maintaining a stable workforce depends on understanding and handling restaurant staff turnover. Below, we have answered different frequently asked questions about restaurant staff turnover. 

Why do restaurants have a high turnover rate? 

High turnover rates don’t happen overnight; it builds up because of different reasons. Employees resign more frequently (high turnover) because of low wages, long hours, and physically demanding work environments.  

Beyond that, the limited professional growth that employees experience also leads to high turnover. Poor management and burnout also play a major role in employees resigning and looking for better opportunities.  

What is the average retention rate for restaurants? 

For every restaurant, the retention rate is different. But, on average, it is between 40% and 80%. So, it can be said that about 20% to 40% of the restaurant staff resign within the first year of their employment.  

How many tables does the average waiter serve? 

A waiter usually serves around three to five tables at once during their shift. But it really depends on the restaurant type they work at.  

What is the average table turnover rate? 

To put it simply, table turnover rates depend on the restaurant’s style. Here’s an average table turnover rate as per that: 

  • Casual Dining: 1.5 to 2 hours. 
  • Fast-Casual Spots: 45 minutes to an hour. 
  • Fine Dining: 1.5 to 2 hours (the rate is comparatively slower as guests want to experience a leisurely meal). 

The Bottom Line: Reducing Turnover to Improve Profitability 

Every restaurant owner hopes for long-term success for their restaurant. But, for this to happen, staff retention is really important.  

Showing staff members, the possibilities that their employment offers will help to prevent early resignations, or lower staff turnover. You can provide them with good compensation, work-life balance, training, and excellent leadership. All of this will result in boosting their spirit while reducing the turnover.  

If you wish to get the best out of all the tools and software products your team uses, explore Paytronix’s solutions. Book a demo today and start building a more streamlined workforce. Book a Demo

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