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What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage More visits and higher spend with personalized promotions based on individual activity and preferences.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.
Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant Customer Experience Platform

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

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Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
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Paytronix Resources

Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Webinars
Watch brief videos for tips and strategies to connect with your customers.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.
Blog
Catch up with our team of in-house experts for quick articles to help your business.

2 min read

How to Keep Your Birthday Rewards from Being Party Poopers

How to Keep Your Birthday Rewards from Being Party Poopers

Sending your customers rewards as birthday gifts on or around their special day can often be a major win for your brand. They can drive incremental visits and revenue, plus encourage brand loyalty. But just like with birthday gifts, some birthday rewards aren’t so great, and they can leave the recipients with a bad taste in their mouths. After all, everyone remembers a bad birthday gift.

Remember, with a birthday reward, you only have one chance all year to get it right for an individual guest! It’s important to continually try to improve your birthday program throughout the year so that you can make the most of that birthday opportunity. To help you plan your birthday program, we’re going to talk about four ways brands have gotten it wrong — and then we’ll talk about how you can do it better.

Here are four birthday reward deal-breakers:

  1. The reward is unclear. People can receive dozens of emails from brands and restaurants during their birthday month. And when your email is competing against all those other ones to be opened, you need to give the recipient a good reason to open it.

If you don’t make your birthday reward clear and obvious in both the subject line and body of the email, it likely won’t get used — and you’ll miss out on an incremental visit.

  1. Whether a reward is even forthcoming is unclear. If, amid those dozens of messages in a person’s inbox, your message doesn’t immediately make it clear that the person is getting a reward at all, it’s likely to be deleted.

“Happy Birthday!” might cut it as a subject line from a person’s grandmother but not from a restaurant’s rewards program.

  1. The reward redemption isn’t in their hands. If you want someone to redeem a reward, you need to make it easy for them to do so. In many cases, that means giving them ample time to use that reward.

Sending them a message about their reward on a Saturday and requiring that they redeem it by Tuesday is not only unlikely to happen, it’s also likely to make the recipient unhappy with your restaurant.

  1. The email looks … suspicious. If all your other promotional emails contain images and look highly designed but your birthday emails are slapdash and text-only, the recipient may not even trust that the reward is coming from you!

With so many phishing scams attempted to trick people via email, we’re conditioned to delete anything that looks suspicious. Emails that don’t look up to your normal standard fit that bill.

 

Plus, it’s disappointing to receive a “Happy Birthday” email that looks like it was created without much care or concern. What kind of message does that send? Now that you know what makes for a disappointing birthday reward, let’s dig into what makes a great one. What kinds of birthday rewards drive visits and revenue and make people excited to visit your restaurant with their family and friends?

In “Compelling Birthday Celebrations at a Profit,” we analyze what some restaurants are doing well with their birthday promotional programs and offer actionable ideas for how you can incorporate those tactics into your own rewards program. Click here to view. 

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