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Merchant Privacy Policy

Last Revised: October 22, 2018

Paytronix is committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our merchant portal, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent:

Paytronix
Att: Privacy Policy Merchant Website
80 Bridge Street
Newton, MA 02458

Who are we?

Paytronix Systems, Inc., provides gift and loyalty programs for restaurants and convenience stores. We process the transactions for those programs on behalf of these retail chains.

The purpose of this privacy policy is specific to the use of Paytronix’ merchant portal for Paytronix clients to manage their loyalty and gift programs.  For details regarding the privacy policy as it relates to data we process on behalf of a gift or loyalty program please contact the brand for which the program exists.

How do we collect information from you?

We obtain information about you when you use our website, your program administrator adds you to the system, or you may access the site directly to edit your account information. We also collect data when you engage with email through mechanisms including cookies, interactive forms, and link tracking.  

  • Your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and browser click-through and usage data.
  • Cookies: Cookies are pieces of information stored directly on the computer that you are using. Our websites, online advertisements, and emails use cookies, pixel tags, and other technologies to automatically collect information about your interactions, such as browser type, pages viewed, links clicked, and other actions you take in connection with our websites, online ads, and email. We use the information for a variety of purposes, including to facilitate navigation, to display information more effectively, to personalize your experience, to understand how our websites are used, to market our products and services, to measure the success of our marketing campaigns, and for security purposes.
      • Cookies are necessary for the proper use of the merchant interface, so that we can maintain access privileges and security of the site. If you do not accept cookies, you will not be able to use the merchant interface.  
  • Using pixel tags and other similar technologies: We may use pixel tags to, among other things, track the actions of users of our sites and services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of our sites and services and response rates.
  • User Experience Software: We use third-party providers, including Pendo, which use cookies and similar technologies to collect, analyze, and use information only for Paytronix to analyze and improve the user experience through guided instructions and tips. You can learn more about how Pendo collects information here: http://www2.pendo.io/cookiepolicy/index.html
  • Data Visualization Tools: We use third-party providers, including Looker, which use cookies and similar technologies to collect, analyze, and use information only for Paytronix to analyze and improve the user experience. You can learn more about how Looker collects information here: https://looker.com/privacy/cookie-policy
  • Analytics: We use third-party service providers, including Google, which use cookies and similar technologies to collect and analyze information about use of our website. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices at http://www.google.com/policies/privacy/partners/, and opt out by using the Google Analytics Opt-Out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.
  • IP Address: Your Internet Protocol (“IP”) address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP address may be identified and logged automatically in our server log files whenever you access our websites, along with the time of the visit and the pages that were visited. Your IP address may also indicate your approximate physical location. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other technologies. We use IP addresses for purposes such as calculating usage levels and diagnosing networking, server and software problems and for tracking and detecting fraudulent behavior.
  • Support: When you reach out to your support team, they may enter your information into our systems and create a support ticket.

 

What type of information is collected from you?

The personal information we collect might include your name, address, email address, phone number, IP address, and information regarding what pages are accessed and when. The address, email, and phone are intended to be work focused. However, we do not control the information entered by your teams.

How is your information used?

We may use your information to:

  • Give access to the site;
  • To carry out our obligations arising from any contracts entered into by you and us;
  • Tracking of transactional activity taken to adjust guest account balances;
  • Seek your views or comments on the services we provide;
  • Notify you of system maintenance, new software releases and changes to our services;
  • Send you communications which you have requested and that may be of interest to you. These may include information about our services, market trends, news about Paytronix, thought leading articles, software updates, system notifications, and other content that is designed to help you improve your business;

 

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is defined in any relevant contract you hold with us. For communications derived based on consent for marketing, we will commit to providing ‘opt out’ options as well as the ability for those who reside in the EU to delete your information from our database.

Who has access to your information?

Paytronix and the users from your employer that have administrator access on our merchant portal have access to your information.

Paytronix will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third-party service providers working on our behalf: We may pass your information to our third-party service providers, subcontractors and other associated organizations for purpose of completing tasks and providing services to you on our behalf. However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Paytronix Network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganization, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected. 

Your choices

You have a choice about whether you wish to receive information from us. If you do not want to receive communications from us about the system and exciting products and services we offer to boost your brand’s impact, then you can opt out.  

If you reside in the EU:

  • We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent.
  • We will not contact you for marketing purposes by postal mail if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: [email protected]  or telephone at 617-871-2342
  • If you have questions regarding other rights including right to access and right to be forgotten please contact us by email: [email protected]  or telephone at 617-871-2342. 

 

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please contact us at:

Paytronix
Att: Privacy Policy Merchant Website
80 Bridge Street
Newton, MA 02458

Security precautions in place to protect the loss, misuse or alteration of your information
On this website, we do not collect sensitive data (credit cards, debit cards) over the Internet.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

We provide industry-standard physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we take reasonable measures to limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our service. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches. As a result, we cannot guarantee or warrant the security of any information you transmit on or through the service and you do so at your own risk

Profiling

We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Links to other websites

Our website may contain links to other websites run by other organizations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

How does Paytronix protect kids' privacy?

Paytronix is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from anyone under the age of 16 without prior verifiable parental consent. This website is developed for business to business purposes for the employees of our clients all whom should be over the age of 16.  If you are under the age of 16‚ please systems administrator and have your personal information removed.

Privacy Shield

Paytronix complies with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union or Switzerland to the United States. Paytronix has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

Except as otherwise provided herein, Paytronix discloses Personal Data only to Third Parties who reasonably need to know such data only for the scope of the initial transaction and not for other purposes. Such recipients must agree to abide by confidentiality obligations.

Paytronix may provide Personal Data to Third Parties that act as agents, consultants, and contractors to perform tasks on behalf of and under our instructions. For example, Paytronix may store such Personal Data in the facilities operated by Third Parties. Such Third Parties must agree to use such Personal Data only for the purposes for which they have been engaged by Paytronix and they must either:

  • Comply with the Privacy Shield principles or another mechanism permitted by the applicable EU & Swiss data protection law(s) for transfers and processing of Personal Data; or
  • Agree to provide adequate protections for the Personal Data that are no less protective than those set out in this Policy;

Paytronix also may disclose Personal Data for other purposes or to other Third Parties when a Data Subject has consented to or requested such disclosure. Please be aware that Paytronix may be required to disclose an individual's personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. Paytronix is liable for appropriate onward transfers of personal data to third parties.

In compliance with the Privacy Shield Principles, Paytronix commits to resolve complaints about our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Paytronix:

Paytronix
Att: Data Protection Officer
80 Bridge Street
Newton, MA 02458

 

Paytronix has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit JAMS at https://www.jamsadr.com/file-an-eu-us-privacy-shield-claim for more information or to file a complaint. The services of JAMS are provided at no cost to you.

The Federal Trade Commission has jurisdiction over Paytronix’s compliance with the Privacy Shield.

Finally, as a last resort and in limited situations, EU and Swiss individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism.

How do I contact you?

Paytronix
Att: Privacy Policy Merchant Website
80 Bridge Street
Newton, MA 02458

Review of this Policy

We keep this Policy under regular review and we may change this privacy statement from time to time.  If we do, we will post the revised version here and change the “last updated date” (the date it applies from) at the top of the statement.  You should check here regularly for the most up-to-date version of the statement. This Policy was last updated on May 24, 2018.

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Insights to boost your gift card sales
Annual Gift Card Sales Report: 2019

Designed to identify the latest trends in restaurant gift card sales and help restaurant marketing executives compare results to others in the industry, use trends for planning inventory, and gain insight into how channel sales contribute to the growth of gift card sales programs, the Paytronix Gift Card Sales Report analyzed more than 190 restaurant brands and 550 stored value program data.