Skip to the main content.

Platform

What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage More visits and higher spend with personalized promotions based on individual activity and preferences.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.
Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant Customer Experience Platform

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

Meet The Team
Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
News/Press
A collection of press and media about our innovations, customers, and people.
Events
A schedule of upcoming tradeshows, conferences, and events that we will participate in.
Careers
Support
Paytronix Login

Order & Delivery Login

Resources

Paytronix Resources

Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Webinars
Watch brief videos for tips and strategies to connect with your customers.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.
Blog
Catch up with our team of in-house experts for quick articles to help your business.

2 min read

Paytronix Order & Delivery Introduces FEEDbackSM to Help Identify and Retain Unhappy Customers

NEWTON, MA – November 5, 2019 – Paytronix Systems, Inc., the most advanced digital guest experience platform, today announced FEEDbackSM, a new module in Paytronix Order & Delivery designed to help store managers measure and mediate interactions with guests who place orders online. FEEDback helps store managers identify guests with unhappy online ordering experiences so that the store manager can intervene quickly and ensure that they order again.

With a US online food delivery market valued at $17.5 billion in 2018 and expected to grow to more than $24 billion in 2023, brands are eager to incorporate the off-premise channel into their overall business. What’s more, brands that combine online ordering with a loyalty program see an 18% increase in online ordering. Paytronix Order & Delivery, which is fully integrated with the loyalty, CRM, and Stored Value components of the Paytronix Rewards platform, offers a particularly powerful solution to brands.    

An easily activated component of the Paytronix Order & Delivery module, FEEDback automatically sends out a survey within two hours of the placement of a take-out or delivery order while the experience is still fresh in the customer’s mind. Guests are asked to rate their experience on a scale of one to five, and the results are immediately sent via email to a store manager who also can see the guest’s lifetime value. For guests who submit a low one or two-star rating, the manager can respond with one tap to send the unhappy guest one of several pre-written apology messages for cold food, bad food, or bad delivery with a coupon asking them for another chance. Or, they can send a fully customized message. 

“With FEEDback, it takes seconds to reach out to and recover a disappointed customer who may not visit again,” said Tim Ridgely, head of Order & Delivery, Paytronix. “One manager recovered a customer who had a bad experience on their third order. After the FEEDback interaction, the customer has placed 18 additional orders, spending nearly $900 with that brand, and remains active today.  The brand captured not just one additional order, but years of additional lifetime value. As we help restaurants recover thousands of guests, it has become clear that this guest engagement solution can benefit every restaurant we work with.”

Employing the latest cloud technology, Paytronix Order & Delivery enables rapid processing of digital orders. It has an easy-to-use guest ordering interface, digital ordering management tools, more than a dozen POS integrations, and the best loyalty integration on the market today. In addition, Paytronix has partnered with premier third-party aggregators to help enhance the online ordering experience.      

Restaurant and convenience store brands can learn more about Paytronix Order & Delivery and schedule a personalized demo here /platform/order.aspx

Paytronix Appoints Eric Steele as Chief Financial Officer

Seasoned financial leader brings deep experience in partnering with growth-stage technology companies. Newton, MA – January 4, 2024 – Paytronix,...

Read More

JINYA Ramen Bar Levels Up Its Loyalty Program and App for the Ultimate Customer Experience

Fast-growing ramen restaurant concept partners with Paytronix to improve loyalty offerings for fans Dallas, TX (December 15, 2023) – At JINYA, the...

Read More

Paytronix Data: Consumers Spent 7.3% More on Restaurant Gift Cards Over Thanksgiving Holiday Weekend Than in 2022

Shift to digital seen across the board, proving the need for restaurants to embrace a complete digital guest engagement platform. Newton, MA –...

Read More