NEWTON, Mass., April 23, 2019
Paytronix Systems, Inc., the most advanced digital guest experience platform, announced that Family Express has gone live with its custom loyalty app with the help of Paytronix.
The new app has online ordering for customers.
“We sought to create a frictionless experience consistent with emerging customer expectations,” said Gus Olympidis, President and CEO of Family Express Corporation.
“We did it by bringing together a constellation of best-in-class technology providers aiming to create a powerful ecosystem with total connectivity. Paytronix led the way, and we are now able to fuse a variety of third party platforms to best meet our customers’ evolving needs and keep pace with trends in the marketplace.”
The Family Express app features:
App Ordering
Family Express is the first C-store to use Olo online ordering, enabling customers to order its hot food service from the app.
Customization
Family Express made a real custom app that matches the brand.
Store Content Management
Family Express can manage store info, including:
This is all done on the custom app.
Customer Engagement
Family Express gives rewards based on what the customer likes. The customer can also see their rewards on the app.
Customers can submit comments directly on the app.
“We’re very pleased to help Family Express become the first convenience store to offer online ordering through its app,” said Andrew Robbins, president, Paytronix Systems, Inc. “And we continue to remain focused on delivering an exceedingly personalized experience for Family Express customers.”
About Family Express
Family Express is a chain of C-stores. In 2015, FE was named Chain of the Year. In a 2016 survey, the Company was ranked at the top of Convenience Stores and Customer Service.
Family Express was founded in Valparaiso in 1975. It has stores throughout Northern and Central Indiana. The Company recently opened its second Learning Center in Lafayette, IN.
