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Platform

What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage more visits and higher spend with personalized promotions based on individual activity and preferences.
Catering
Grow your revenue, streamline operations, and expand your audience with a suite of catering tools.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.

Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Small to Medium Restaurants

Loyalty Programs
Deliver the same care you do in person with all your digital engagements.
Online Ordering
Drive more first-party orders and make it easy for your crew.

Convenience Stores

Loyalty Programs
Digital transformations start here - get to know your guests.
Online Ordering
Add a whole new sales channel to grow your business - digital ordering is in your future.
Integrations
We work with your environment - check it out.

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

Meet The Team
Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
News/Press
A collection of press and media about our innovations, customers, and people.
Events
A schedule of upcoming tradeshows, conferences, and events that we will participate in.
Careers
Support
Paytronix Login

Order & Delivery Login

Resources

Paytronix Resources

Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

FlightPaths

FlightPaths are structured Paytronix software onboarding journeys designed to simplify implementation and deliver maximum ROI.

Customer Success Plans

Customer Success Plans (CSPs) are tiered service offerings designed to help you get the most from your Paytronix software, whether you prefer self-guided support or hands-on partnership.

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.

Blog
Catch up with our team of in-house experts for quick articles to help your business.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.


2025 Loyalty Report

Is your brand tapping into these three unshakeable pillars of guest loyalty in 2025?

1 min read

Should Convenience Stores Deliver? The Lowdown

Should Convenience Stores Deliver? The Lowdown

Delivery has become a hot trend throughout most consumer industries. Amazon Prime Now is delivering more food and other essentials to customers across the country, Starbucks is flirting with delivery, McDonald’s is partnering with Uber Eats, and even 7-Eleven has begun beer delivery in some states.

Given these developments, should convenience stores begin offering delivery? And if so, how should they do it?

It’s no secret that consumer demand is driving the push for delivery. In fact, 52% of millennials would buy from c-stores more frequently if delivery options were offered. And as the generations preceding millennials continue to age, they’ll rely more on delivery as well.

The increased competition comes from both inside the industry – with mega-chain 7-Eleven exploring its options – and outside the industry – with behemoth Amazon moving into the traditional c-store space. Convenience stores may be facing an “adapt or die” proposition, and there are a number of issues that should be addressed before delivery is offered.

First, c-stores need to decide whether to build their own delivery infrastructure or rely on third-party delivery companies like Uber Eats and GrubHub.

Second, c-stores need to weigh the costs and consider the margins involved with selling products. Some third-party delivery services take as much as 30% of an order’s revenue, while in-house delivery has its associated costs too. The less expensive items that many c-stores rely on for revenue should be priced to ensure profitability – or at least breaking even.

Third, c-stores need to think about the control of their customer data. Third-party deliverers often don’t pass along the valuable data that makes subsequent targeted marketing effective. If handling delivery in-house, c-stores need to collect and process this data in a way that helps turn delivery recipients into regular, engaged customers.

Fourth, c-stores need to determine which products to offer for delivery, how to package them to ensure that they arrive in good shape, and the legality of delivering liquor, cigarettes, and other behind-the-counter items.

In case all of this seems a bit overwhelming, we have created an on-demand training called “Convenience Stores and Home Delivery: Yes or No?” This free, streaming video examines the pros and cons of both third-party and in-house delivery systems. It also covers the essential “Four P’s” of any delivery program – product, price, place, and promotion.

The half-hour video is packed with information to help you make an informed decision about delivery and begin creating your own profitable delivery program. Click here to watch “Convenience Stores and Home Delivery: Yes or No?” now.

Where Ordering and Delivery Meet the Pocketbook

Where Ordering and Delivery Meet the Pocketbook

Last week saw some major movement in the third-party delivery world. First, the New York Times pointed out how much delivery truly costs the...

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Rapid Launch for Order & Delivery

Rapid Launch for Order & Delivery

With dine-in and bar experiences shut down for nearly every restaurant in the country, Paytronix has quickly rolled out a way for restaurants to...

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Tana Davila recognized as Innovator by HT’s Top Women in Tech

Tana Davila recognized as Innovator by HT’s Top Women in Tech

In March of last year, P.F. Chang’s overhauled its entire business model in a matter of days as statewide lockdowns went into effect across the...

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Online Ordering is changing! Guest ordering shifted from 2020-2022.

The COVID-19 pandemic was extremely disruptive to the restaurant and c-store industries. Consumer behaviors toward dining and restaurants shifted...

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Rapid Launch Order and Delivery Helps a Ruth’s Chris Franchise

Rapid Launch Order and Delivery Helps a Ruth’s Chris Franchise

When the COVID-19 pandemic forced Prime Hospitality Group of Indianapolis to close its dining rooms, the leadership team needed to maintain a...

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Why Online Ordering Is Now Essential for C-Stores

Why Online Ordering Is Now Essential for C-Stores

It’s not news to any c-store owner that competition for customers and spend is higher than ever. In addition to the many direct competitors in the...

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Long-Awaited Delish Sisters Opens First U.S. Location

Long-Awaited Delish Sisters Opens First U.S. Location

There’s some tasty news to celebrate this summer. Delish Sisters, a fresh and wholesome food brand from South Africa, opened its first-ever...

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The Vision That Led Paytronix to Acquire Open Dining

In 2001, we set out to build a company that would create great guest experiences for restaurants. By developing a set of solutions at the...

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How Should Your Restaurant Offer Delivery – In-House or Third Party?

How Should Your Restaurant Offer Delivery – In-House or Third Party?

Experts predict that the online food delivery market will reach $24 billion by 2023 and that it will make up 40% of total restaurant sales by 2020....

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Customizing and Optimizing Your Online Menu

Customizing and Optimizing Your Online Menu

With digital ordering dominating the industry, perfecting the online menu is more important than ever. Fortunately, there are some basic strategies...

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Food Delivery App New Feature to Improve Customer Experiences

Americans are spending more on food delivery than ever before, and this trend is expected to continue. After being valued at $17.5 billion in 2018,...

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Your loyalty program called and said it’s dying for an update.

Your loyalty program called and said it’s dying for an update.

The evolution of loyalty programs over the course of several decades has impacted how the airline, hospitality, and restaurant industries create...

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Getting to know your most valuable customer segment

Getting to know your most valuable customer segment

Although customer tastes are trending toward takeout, delivery customers remain a critical segment to embrace. That’s because one key learning from...

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Three key takeaways from PXUX 2020

Three key takeaways from PXUX 2020

This year’s Paytronix User’s Conference was unconventional, to say the least; but thanks to our incredible clients, the first-ever virtual PXUX was...

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Apple and Panera at NRF

Apple and Panera at NRF

Today, Paytronix customer Blaine Hurst, President & CEO, Panera Bread, is presenting Panera’s new ApplePay capabilities alongside Jennifer Bailey,...

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Holiday Gift Card Update: Despite Positive Sales Trends, Winter Storm Freezes Out Gift Card Sales on Key Shopping Day

Top Takeaways: – Total holiday gift card sales value is up in 2022 while the total number of cards sold is down. – Digital gift card sales continue...

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