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Platform

What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage More visits and higher spend with personalized promotions based on individual activity and preferences.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.
Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant Customer Experience Platform

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

Meet The Team
Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
News/Press
A collection of press and media about our innovations, customers, and people.
Events
A schedule of upcoming tradeshows, conferences, and events that we will participate in.
Careers
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Resources

Paytronix Resources

Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Webinars
Watch brief videos for tips and strategies to connect with your customers.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.
Blog
Catch up with our team of in-house experts for quick articles to help your business.

1 min read

How to Meet Your Guests’ Customer Service Expectations in 2016

How to Meet Your Guests’ Customer Service Expectations in 2016

In an increasingly connected world, customer service tools are being put to the test. Today, we have access to relevant information 24 hours a day and seven days a week. Online experiences are constantly being shaped to fit each user’s specific preferences. We’ve come to expect instant satisfaction and relevancy in every walk of life, and these expectations have carried over to the way your guests feel about your brand.

Today, your guests demand instant satisfaction and relevancy. When they engage with your brand, they want to know they are being heard and remembered. Paytronix recently added two features designed to meet these needs:

Survey: The survey tool allows you to continue to engage with guests after their visit. When a guest comes to your restaurant and orders a burger, they’ll receive an email with a brief questionnaire asking how they liked that burger as soon as they pay. This real-time marketing tactic will not only keep guests engaged, it will allow them to voice their opinion, which in turn lets you build a richer profile of each guest.

Imagine if you knew ahead of time that a certain guest hates pickles, loves onions, picks Cheddar as their favorite kind of cheese, and prefers sweet potato fries over French fries, all because they participated in the survey. What if a guest complains that there is no Turkey burger option, and the next time they visit it’s on the menu? Not only are you becoming more relevant by providing menu items your guests ask for, you’re showing that you care about their opinion.

Customer comments: No one wants to have to ask the same question twice. Your guests expect timely resolutions to every issue, and anything that slows them down – for example, having to repeat themselves – can hurt their perception of your brand. Customer comments provide your customer service representatives instant access to notes from each interaction with your guests. Suppose one of your rewards program members has an issue with their account that requires multiple calls. Customer comments will let the current CSR on the phone know everything their colleagues previously discussed with the guest.

George Santayana said it best – “Those who cannot remember the past are condemned to repeat it.” Every interaction with a guest – be it positive or negative – is an opportunity to collect valuable data about the individual that can be used to improve their future experiences with your brand. Everyone makes mistakes, but customer comments eliminate the risk of making the same mistake twice. This tool allows you to streamline the customer service process and increase the likelihood that your guests will leave each interaction satisfied with the resolution.

 

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