Rewarding customers has two game-changing advantages. First, your program will immediately motivate incremental spending. Next, your customers will happily identify themselves with each visit, giving your team the data it needs to create deeper customer connections and further motivate specific, targeted behaviors. With Paytronix, your team will have the insights it needs to grow your business.
Paytronix is the software behind the most innovative and successful reward programs of our time:
Customer engagement engine
The proprietary technology that enables more than 300 active programs is designed for speed, agility, and flexibility. It delivers billions of transactions in real time that set off a stream of instantaneous engagement actions - accruals and redemptions, messages, surveys, instant wins, and more.
One size does not fit all – especially when it comes to program design. What drives your business is different from the chain down the street. That’s why we’ve built a system that enables brands to get creative. Motivate the behavior that drives revenue and profit for your chain.
Your core rewards program motivates visit and spend behavior. When your business needs a boost, get creative with promotions. We’re passionate about promotions and results. Messaging tools and the campaign center deliver more automation and insight into your promotions than ever before. It’s all in one interface, so training new members of your team is easy.
Whether your customers are sitting at their desk placing an online order or are face-to-face with your cashiers, your rewards program needs to be on point and ready for transactions 24/7. With 99.997% uptime, your IT team, cashiers, servers, and operations team will rest assured that your customers will be able to earn and redeem rewards at their convenience.
Customers expect an exceptional brand experience – whether it’s a conversation with your staff or placing an order remotely. Mobile apps, mobile messaging, mobile responsive web pages, and mobile payment together deliver an extension of your brand anywhere, anytime. We’ve got exactly what you need for a successful, high-impact rewards program.
iOS and Android Apps
Engage guests on the one channel they always have on hand with an iOS or Android mobile application. Enable your guests to find your location, check their account balance, and pay for meals with just a few swipes. An ever-growing feature set means an ideal mobile-centric experience for your customers.
Mobile responsive web pages
Customers will likely interact with your brand via their mobile device. Those interaction have to match expectations on both the apps and your website. Mobile responsive web pages that enable customers to register for your program, check reward balances, combine accounts, add related guests, and update their demographic information are critical to delivering an exceptional the customer experience.
Customers crave convenience. That means ordering remotely and then either picking up or having their order delivered. We integrate to online ordering partners to deliver an ideal customer experience on both mobile websites and apps. See our online ordering partners here. If you don’t see the partner you’re looking for, integration is easy with our published API.
Mobile payment solutions include virtual wallets such as Android Pay and Apple Pay. Our propriety Pay-at-the-Table solution enables guests to pay and leave when they’re ready – ultimate convenience. And, stored value payment and recharge is the perfect payment option for high-volume, low priced checks– it’s the Starbucks® model.
Point of sale
Your program’s core functionality is tied to your partner’s integration with your Point of Sale system. Quickly identify customers and connect them with their transactions. Give them the points and rewards they’ve earned in real time. Since we support more than 30 POS integrations, you can switch your system without interrupting the experience for your most loyal customers.
Mixed POS Environments
More than 30 different POS system integrations deliver three distinct benefits. First – experience. Rest assured that the integration is reliable, accurate, and does everything it can to prevent fraud. Second – if you change POS providers in the future, your rewards software can remain. Third – operating a mixed POS environment? No problem, we’ve got you covered.
Identify the customer
Creating an exceptional guest experience means making program participation convenient. Identify your customer at the POS by looking up the telephone number, using a mobile check-in code, scanning a mobile app, email, or swiping a member card. It’s fast and easy for both the customer and the cashier. Tie the visit transaction to the individual instantly.
Real time accruals and redemptions
If there’s one thing millennials have in common, it’s the expectation of instant gratification. Paytronix delivers – instantly. As soon as the check is closed, points are accrued and redeemed in real time. Plus, trigger a message in real time based on the POS transaction – ‘how did you like that new salad item you just purchased,’ for example.
Imagine the details of your campaigns in one location. Plus, answer the question, “would these customers have visited anyway?” The easy-to-navigate, data visualization tools bring useful, actionable data to the user’s fingertips. Learn fast and send campaigns in minutes.
1-to-1 has never been easier. Segment guests on over 52 dimensions, including predictive analytics. Account filters make it simple to send relevant campaigns to your customers.
See the results of recurring campaigns in one view. The system calculates the campaign’s efficacy for you by displaying the visits and spending the campaign generated over time – also known as Eat Thru™ Statistics.
Target and control
Quickly answer the question, “would these customers have come in anyway?” with a target and control campaign and accompanying data visualization tools. Easily select a target audience and tell the system what percent to hold out for a control group. Kick back, relax, and quickly act on the results.
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