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HuHot Turns Up the Heat on Revenue with Its Innovative Grill Pass Promotion
Adding New Spice to a Classic Promotion

As many restaurant operators know, July can be a slower month. To boost sales, HuHot had run a “buy a $100 gift card, get a $20 gift card” Christmas in July promotion. But after 10 years, the promotion was feeling stale for both employees and customers alike.
It was time to shake things up.

Driving Visits—and Exceptional Incremental Revenue

HuHot replaced its “buy $100, get $20” Christmas in July promotion with one where guests prepurchase a Grill Pass for 5, 11, or 25 entrées. The Grill Passes were available in July only and had to be redeemed before the end of the year.

 
The Results

Achieving a higher frequency of visits was the original goal, and purchasers delivered by visiting 30% more throughout the redemption period. But an additional bump came in the form of incremental spend, as guests who purchased the Grill Pass spent 80% more than its cost during the redemption period.

HuHot rewards program members bought 90 percent of the Grill Passes that were sold. Previously, the gift card promotion had not been tied to loyalty, which prevented HuHot from obtaining that type of information. The HuHot team was also able to compare pre- and post-promotion data to determine the ROI.

The flexibility of the Paytronix system enabled the HuHot team to set up this sophisticated promotion. A lot of testing was undertaken prior to the rollout to ensure that everything would run smoothly. Throughout the campaign period, Paytronix ran ad hoc queries, compiled results, and provided HuHot with insights and industry expertise to support their in-house team.

“We were very excited with the final results for the Grill Pass promotion. The impact was more than a quarter of a million in incremental spend.”

Monica Minford, Sr. Director of Digital Marketing, HuHot Mongolian Grill

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Loyalty programs deliver outstanding financial returns by motivating guests to visit more often and spend more with each visit.

 

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