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Duffy’s Sports Grill – Big Game Giveaway

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“Although we are busy for football season, business can be heavily influenced by team performance, and if the hometown favorite has a losing season, visits can drop off. The Big Game Giveaway provided another reason for Duffy’s guests to engage, and they responded. Paytronix’s real-time messaging enabled us to stimulate desired behavior. As a result, Duffy’s saw a big lift in traffic and sales.”

Sandy Nelson, Director of Marketing Duffy’s Sports Grill
The Challenge

Having a sports-themed concept makes football season a very busy time for Duffy’s, but its business was fluctuating depending on team performance and even broadcast schedules. The Duffy’s marketing team wanted to find a way to keep fans coming in regularly throughout the season, regardless of the win-loss record of their favorite team.

Duffys Challenge
 
The Game Plan

The Duffy’s team developed the Big Game Giveaway promotion, which would run during the NFL regular season. The grand prize was a trip for two to the Super Bowl, including roundtrip airfare, hotel, and transportation to and from the game.

Duffys Solution

Leveraging its messaging capabilities, Duffy’s invited MVP members to visit on Sundays and use their loyalty card to earn bonus credits. The overall objectives were to increase the total visits, the number of repeat visits, and the average guest spend per visit.

Duffys Rules
The Rules

There were two ways that an MVP member could earn credits:

  1. Visiting Duffy’s during a Sunday NFL game resulted in one Visit Credit. After four Visit Credits were earned, the guest received one entry into the grand prize sweepstakes.
  2. Visiting Duffy’s during a Sunday NFL game and spending at least $10 resulted in one Bonus Credit. After four Bonus Credits were earned, a $50 bonus was added to the guest’s account.
 
Duffy Wins Big

Prior to running the football promotion, Duffy’s didn’t have consistent member visits throughout Sunday NFL games during the regular season. After running the promotion, Duffy’s saw members visit and spend more, with sales increasing by 7.5% over the previous year.

Duffys Results Full

“We couldn’t do this easily before because the data was in different places. Paytronix gives us the critical ability to integrate MVP data with check-level detail so we can message in real time based on guest behavior. We just could not message to guests in real time in the past.” 

Sandy Nelson, Director of Marketing Duffy’s Sports Grill
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