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Order & Delivery

Serving your customers anywhere.

A flexible, feature-rich platform enables rapid processing of digital orders. In turn, your brand builds customer loyalty by consistently delivering an ideal guest experience.

Ordering with Ease

Off-premises interactions with your customers are often defined by online ordering. Provide the convenience of:

  • An easy-to-use guest interface
  • A location finder
  • A pizza topping picker
  • Time estimates
  • Multiple offer redemptions per check
The global on-demand food delivery market is expected to grow at an annual rate of 31.76% for the next two years.
PYMNTS
Order Management

Acting fast and catering to customers’ needs are what brands value most. Manage the ordering process with:

  • Menu modification, including ingesting items from the POS and removing those that are temporarily out of stock
  • Order throttling to ease bottlenecks during busy times
  • More than a dozen POS integrations
  • A branded ordering app and responsive microsite pages
  • Sales reporting
  • Promotion setup
Delivery Options

Whether you operate your own delivery fleet, work with a third-party aggregator, or use a third party for fulfillment only, it’s essential that your positive brand experience carry through the entire delivery process. Take advantage of:

  • Integrations with third-party aggregators like DoorDash and Grubhub
  • In-house delivery fleet accommodation
  • Intelligent delivery estimates and workflow controls
  • Automated post-purchase surveys
63% of all restaurant traffic now occurs off premise.
Guest Recovery

While you always strive to delight your customers, errors will occur from time to time. Win them back through:

  • Automated guest-recovery responses and coupons
  • Direct-to-manager messages with one-touch response
  • Behavior-informed messaging that encourages future orders
Workflow

The ordering process is structured to ensure that every order is accurate and every delivery is prompt. Achieve your goals with:

  • Customized delivery zones and fees
  • Updated delivery estimates during high-volume times
  • Order facilitation in your preferred method
  • Reports on sales and delivery history
Loyalty Integration

Frequent customers are rewarded by being able to earn and redeem loyalty currency online. Give them access to:

  • A single sign-on for gift, loyalty, and online ordering
  • Loyalty reward balances in real time
  • Points-to-rewards functionality that enables item selection based on the number of points needed for the purchase
  • Offers and rewards that can be redeemed both online and during a visit
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Choose a loyalty program that's right for your brand.
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Loyalty programs deliver outstanding financial returns by motivating guests to visit more often and spend more with each visit.

 

However, one loyalty program style does not necessarily work for all restaurant brands and service types. Learn about a variety of different programs to find the right fit for your brand.