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Platform

What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage More visits and higher spend with personalized promotions based on individual activity and preferences.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.
Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant Customer Experience Platform

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

Meet The Team
Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
News/Press
A collection of press and media about our innovations, customers, and people.
Events
A schedule of upcoming tradeshows, conferences, and events that we will participate in.
Careers
Support
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Resources

Paytronix Resources

Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Webinars
Watch brief videos for tips and strategies to connect with your customers.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.
Blog
Catch up with our team of in-house experts for quick articles to help your business.

1 min read

FEEDBackSM: The Smarter Way to Manage Relationships with your Guests

FEEDBackSM: The Smarter Way to Manage Relationships with your Guests

 

Online ordering is changing the way many brands think about the guest relationship. Digital channels offer a level of convenience that is hard to beat, however removing some of the face-to-face communications creates an inherent risk that poor experiences will not be heard about or addressed. Paytronix FEEDbackSM offers a solution to this by giving your guests an easy way to provide their comments and reviews – good and bad – while making it easy for you, your franchisees, or unit managers, to respond to guests and recover guests who have poor experiences.

AI-Driven responses make it easy to act on customer reviews.

Configurable response options within FEEDbackSM save you time while also making your guests feel heard, deterring them from posting negative reviews publicly before you have had the chance to recover from the situation. If your pre-configured options are not a fit in response to a guest’s review, you can also customize the response, including an option to offer a discount or coupon to encourage a return visit.

The newest FEEDbackSM feature makes responding to guests easier than ever. The new AI-enhanced response feature analyzes reviews – even those where guests don’t leave comments- and drafts a response email based on guest sentiment. This AI to IASM feature learns continuously and can respond in ways tailored to your brand, including accents, and signature sign off lines, allowing you to maintain a consistent brand voice while improving brand reputation, retaining guests and saving time!

Before creating your email draft, your team will have the opportunity to determine the best course of action to take. The FEEDbackSM page includes the guest’s ordering history and previous behavior to allow your team to choose whether or not to give a discount or just provide a response.

The AI response feature is available to all Paytronix Order & Delivery customers. Reach out today to learn more or to have it activated on your existing account.

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