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Platform

What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage more visits and higher spend with personalized promotions based on individual activity and preferences.
Catering
Grow your revenue, streamline operations, and expand your audience with a suite of catering tools.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.

Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Small to Medium Restaurants

Loyalty Programs
Deliver the same care you do in person with all your digital engagements.
Online Ordering
Drive more first-party orders and make it easy for your crew.

Convenience Stores

Loyalty Programs
Digital transformations start here - get to know your guests.
Online Ordering
Add a whole new sales channel to grow your business - digital ordering is in your future.
Integrations
We work with your environment - check it out.

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

Meet The Team
Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
News/Press
A collection of press and media about our innovations, customers, and people.
Events
A schedule of upcoming tradeshows, conferences, and events that we will participate in.
Careers
Support
Paytronix Login

Order & Delivery Login

Resources

Paytronix Resources

Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

FlightPaths

FlightPaths are structured Paytronix software onboarding journeys designed to simplify implementation and deliver maximum ROI.

 

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.

Blog
Catch up with our team of in-house experts for quick articles to help your business.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.


2025 Loyalty Report

Is your brand tapping into these three unshakeable pillars of guest loyalty in 2025?

1 min read

Braille Gift Cards: Is Your Brand ADA Compliant?

Braille Gift Cards: Is Your Brand ADA Compliant?

As we close out 2019, millions of people will exchange restaurant gift cards as holiday gifts. In fact, the holiday season is the biggest time for gift card purchases, accounting for as much as half of annual restaurant gift card sales.  

This year, however, a new concern cropped up as we neared Black Friday. In the weeks and months leading up to the official start of the holiday sales season, plaintiffs in New York filed several lawsuits accusing brands of violating the Americans with Disabilities Act by not offering cards that can be read by the blind. More than 100 suits name retail and restaurant chains, accusing them of violating Title III of the ADA by denying those who are legally blind with equal access to goods and services. While these suits are in New York, they could affect brands nationwide and not only gift cards, but also fare cards, credit cards and other similar products

The plaintiffs don’t ask for monetary damages, but instead ask that cards be printed with Braille detailing the brand name and the amount pre-loaded on the card. The suits also ask that each card be physically unique so that someone who is visually impaired can tell them apart through touch.

The suits are similar to previous actions around website accessibility, which were filed by the same set of lawyers.

The issue is of great importance here at Paytronix and we’re watching to understand what the courts will ultimately decide. In the meantime, we wanted to inform our customers that we do offer Braille-imprinted cards for all needs and these can be ordered at any time. What you have printed on them is up to you, though we find that most companies print the company name.

Of course, we will continue to watch the progress of these cases and let you know when we hear more specific guidance from the courts.

5 Leadership Takeaways from PXUX 2020

5 Leadership Takeaways from PXUX 2020

This has been a year of rapid change: restaurants and convenience stores alike were forced to make quick pivots in how they approach guest...

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Subscription Models You Need to Consider

Subscription Models You Need to Consider

We’ve come a long way since the days when subscriptions covered only magazines and newspapers. From entertainment and fashion to consumer goods and...

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PXUX Highlights 13 Ways to Change the Game

PXUX Highlights 13 Ways to Change the Game

The future of restaurant marketing is happening right now. At this year’s Paytronix users’ conference, PXUX 2018, presentations from both...

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Valentine’s Day Gift Card Sales Show Guests’ Love for Digital

As noted in the recently-released Gift Card Report: 2023 from Paytronix, restaurant gift card sales have been going increasingly digital since 2020....

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Using data to emerge as the Halloween Hero

Using data to emerge as the Halloween Hero

Every year the competition is on: which house is going to give out the best stuff at Halloween? Not everyone can be the legendary one that gives out...

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Family Express Tops It!

Family Express Tops It!

The convenience store chain’s National Pizza Day campaign grows orders by 10x Making a splash with pizza is a tall order, even in the best of...

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New Accounting Rules for Loyalty Programs

New Accounting Rules for Loyalty Programs

Recently the (FASB) Financial Accounting Standards Board and (IASB) International Accounting Standards Board got together to try to make “revenue”...

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Family Express CEO Gus Olympidis talks tech and the future of c-stores

Family Express CEO Gus Olympidis talks tech and the future of c-stores

Convenience Store News recently named Family Express Founder, President, and CEO Gus Olympidis as its 2020 Technology Leader of the Year. Family...

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For New Year’s Eve, convenience store customers celebrate with wine

When it comes to New Year’s Eve, the wine aisle is the place to be in C-Stores.

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Restaurant customer experience in the age of automation

Restaurant customer experience in the age of automation

The Center for Hospitality Research at Cornell University estimates that the cost to restaurants for employee turnover averages $5,864 per person....

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Your loyalty program called and said it’s dying for an update.

Your loyalty program called and said it’s dying for an update.

The evolution of loyalty programs over the course of several decades has impacted how the airline, hospitality, and restaurant industries create...

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These Restaurants Are Selling More Gift Cards Than Ever. Here’s Why.

The great thing about selling gift cards is that it’s about more than making a gift of a nice meal – it’s about giving someone a great experience....

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Brand Insights and Paytronix Highlights from PXUX 2017

Brand Insights and Paytronix Highlights from PXUX 2017

With a focus on achieving “Peak Performance,” the two-day, interactive conference was largely driven by Paytronix users who shared the design,...

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