2025 Online Ordering and Catering Report
Discover how top restaurants grew average check size by 18% and reduced labor strain with unified ordering and catering.
Paytronix Q3 2025 Product Wrap-Up
The latest major updates and product releases you might have missed to drive faster, more profitable guest engagement
Discover what’s new from Paytronix Q2 2025 - Loyalty & Mobile
Now we’re beyond the halfway point into the new year, we at Paytronix wanted to take this moment to recap not just some of the product highlights from the past three months, but also from the first six months of the year!
Between January 1st and June 30th, our product team drafted nearly 30 iterations of release notes. Each entry ranges from debuting new products and features, to outlining bugfixes or small changes to the platform. We made it a priority to revamp the release notes and how information is shared. Each entry includes details of the changes and how they impact you!
Not every update in these notes makes it to our quarterly wrap up, so if you haven’t already, please take a look and sign up to receive the latest updates and changes!
Call Center
Some people prefer to use an app, some prefer the webpage, and others prefer things a bit more old school. We’ve added a new call center functionality to provide an alternative method for those who prefer to call orders in.
The new feature makes it easy for team members to place future orders on behalf of guests. Whether it’s a catering request or a larger than normal online order, staff can guide guests through the process, answer questions, and build the order right in the system. It’s a smooth, high-touch experience that doesn’t require any custom development, and it’s especially helpful for handling complex or multi-location orders.
Available for all Online Ordering customers, the Call Center aims to eliminate manual workarounds by allowing staff to place orders directly and includes built-in tools like quote management and secure payment links. It just launched this past September 2025, and it’s a smart way to support guests while streamlining operations for your team.
Enhancements to Tracking: Google Tag Manager & MetaPixel
Paytronix has enhanced Online Ordering with additional fields to empower clients to include tracking information from Google Tag Manager (GTM) and Meta Pixel, giving brands deeper visibility into how guests interact with their digital campaigns. These improvements automatically capture and pass through valuable data, like UTM parameters and guest actions.
Best of all, this data flows directly into GTM or Meta Pixel, making it easier than ever to validate campaign performance, refine targeting, and make smarter marketing decisions without extra dev work.

Upsell Before and After the Purchase: Post Sale Cross Sell
Post Sale Cross Sell is the latest expansion of the Cross Sell functionalities. Now instead of providing recommendations before guests finalize their purchase, Post Sale helps boost revenue by offering guests relevant add-ons after checkout. This means no disruption, and no risk of cart abandonment. It’s a seamless way to increase average order value while delivering a more personalized experience at the end of the transaction.
Operators can choose from manual, AI-driven, or category-based price-based strategies to tailor the cross-sells to their business goals. The tool is now available to all Online Ordering clients and is a first-of-its-kind feature in hospitality. It taps into proven eCommerce tactics that brands like Amazon make use of regularly, who attributes up to 35% of its revenue to upsells and cross-sells, and Shopify reports post-checkout offers lead to guaranteed sales.

Coming Soon to your Messaging Campaigns: Journey Builder
Journey Builder lays the foundation for our upcoming suite of messaging capabilities, known as Advanced Messaging.
Journey Builder is your first look into this exciting future giving you powerful tools to build smarter, more personalized messaging campaigns with ease. This includes engaging with CTA such as viewing or opening messages, visiting, or redeeming offers. Shortly after release we’ll be implementing an easy-to-use, no-code visual builder, where you can quickly build branching journeys with segmentation and action based personalized experience. It takes the complexity out of campaign creation and turns manual work into automated flows that save time and boost engagement.
With better control and automation, you’ll get better results. Journey Builder lets you manage multi-stage messaging in one place, use progressive incentives to avoid overspending on rewards, and follow up strategically across channels. Plus, with built-in decision logic, your campaigns adapt in real time to each guest’s behavior meaning every message feels more relevant and drives more action.
Following Journey Builder, we will launch a series of innovative products and features designed to enhance every touchpoint of your guest experience. Keep an eye out for more details in the coming months.
If you’re looking for more recent changes you see below for last quarter’s product wrap-up and our release notes portal: