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Platform

What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage more visits and higher spend with personalized promotions based on individual activity and preferences.
Catering
Grow your revenue, streamline operations, and expand your audience with a suite of catering tools.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions
We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.
FlightPaths
FlightPaths are structured Paytronix software onboarding journeys designed to simplify implementation and deliver maximum ROI.
Customer Success Plans
Customer Success Plans (CSPs) are tiered service offerings designed to help you get the most from your Paytronix software, whether you prefer self-guided support or hands-on partnership.  

 

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.

Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Small to Medium Restaurants

Loyalty Programs
Deliver the same care you do in person with all your digital engagements.
Online Ordering
Drive more first-party orders and make it easy for your crew.

Convenience Stores

Loyalty Programs
Digital transformations start here - get to know your guests.
Online Ordering
Add a whole new sales channel to grow your business - digital ordering is in your future.
Integrations
We work with your environment - check it out
Tobacco Reporting
Comply with AGDC 2026 DTP Requirements

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

Meet The Team
Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
News/Press
A collection of press and media about our innovations, customers, and people.
Events
A schedule of upcoming tradeshows, conferences, and events that we will participate in.
Careers
Support
Paytronix Login

Order & Delivery Login

Resources
Paytronix Resources
Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.
FlexPoint Service Catalog
Access FlexPoints are a cost-effective, flexible way to access our value-added services, to ensure you get greater impact from your Access software solution.

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.
Blog
Catch up with our team of in-house experts for quick articles to help your business.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.


2025 Online Ordering and Catering Report

Discover how top restaurants grew average check size by 18% and reduced labor strain with unified ordering and catering.

 

 

 

Paytronix Q3 2025 Product Wrap-Up

 

The latest major updates and product releases you might have missed to drive faster, more profitable guest engagement

Discover what’s new from Paytronix Q2 2025 - Loyalty & Mobile

Now we’re beyond the halfway point into the new year, we at Paytronix wanted to take this moment to recap not just some of the product highlights from the past three months, but also from the first six months of the year! 

Between January 1st and June 30th, our product team drafted nearly 30 iterations of release notes. Each entry ranges from debuting new products and features, to outlining bugfixes or small changes to the platform. We made it a priority to revamp the release notes and how information is shared. Each entry includes details of the changes and how they impact you!  

Not every update in these notes makes it to our quarterly wrap up, so if you haven’t already, please take a look and sign up to receive the latest updates and changes!  

 

Call Center

Some people prefer to use an app, some prefer the webpage, and others prefer things a bit more old school. We’ve added a new call center functionality to provide an alternative method for those who prefer to call orders in.

The new feature makes it easy for team members to place future orders on behalf of guests. Whether it’s a catering request or a larger than normal online order, staff can guide guests through the process, answer questions, and build the order right in the system. It’s a smooth, high-touch experience that doesn’t require any custom development, and it’s especially helpful for handling complex or multi-location orders.

Available for all Online Ordering customers, the Call Center aims to eliminate manual workarounds by allowing staff to place orders directly and includes built-in tools like quote management and secure payment links. It just launched this past September 2025, and it’s a smart way to support guests while streamlining operations for your team.

Enhancements to Tracking: Google Tag Manager & MetaPixel

Paytronix has enhanced Online Ordering with additional fields to empower clients to include tracking information from Google Tag Manager (GTM) and Meta Pixel, giving brands deeper visibility into how guests interact with their digital campaigns. These improvements automatically capture and pass through valuable data, like UTM parameters and guest actions.

Best of all, this data flows directly into GTM or Meta Pixel, making it easier than ever to validate campaign performance, refine targeting, and make smarter marketing decisions without extra dev work.

Google_Tag_Manager

Upsell Before and After the Purchase: Post Sale Cross Sell

Post Sale Cross Sell is the latest expansion of the Cross Sell functionalities. Now instead of providing recommendations before guests finalize their purchase, Post Sale helps boost revenue by offering guests relevant add-ons after checkout. This means no disruption, and no risk of cart abandonment. It’s a seamless way to increase average order value while delivering a more personalized experience at the end of the transaction.

Operators can choose from manual, AI-driven, or category-based price-based strategies to tailor the cross-sells to their business goals. The tool is now available to all Online Ordering clients and is a first-of-its-kind feature in hospitality. It taps into proven eCommerce tactics that brands like Amazon make use of regularly, who attributes up to 35% of its revenue to upsells and cross-sells, and Shopify reports post-checkout offers lead to guaranteed sales.

Journey_Builder

Coming Soon to your Messaging Campaigns: Journey Builder

Journey Builder lays the foundation for our upcoming suite of messaging capabilities, known as Advanced Messaging.

Journey Builder is your first look into this exciting future giving you powerful tools to build smarter, more personalized messaging campaigns with ease. This includes engaging with CTA such as viewing or opening messages, visiting, or redeeming offers. Shortly after release we’ll be implementing an easy-to-use, no-code visual builder, where you can quickly build branching journeys with segmentation and action based personalized experience. It takes the complexity out of campaign creation and turns manual work into automated flows that save time and boost engagement.

With better control and automation, you’ll get better results. Journey Builder lets you manage multi-stage messaging in one place, use progressive incentives to avoid overspending on rewards, and follow up strategically across channels. Plus, with built-in decision logic, your campaigns adapt in real time to each guest’s behavior meaning every message feels more relevant and drives more action.

Following Journey Builder, we will launch a series of innovative products and features designed to enhance every touchpoint of your guest experience. Keep an eye out for more details in the coming months.

 

 

If you’re looking for more recent changes you see below for last quarter’s product wrap-up and our release notes portal:

Release Notes Portal

Q1 2025 Product Wrap-Up

Q2 2025 Product Wrap-Up

Want to see the Paytronix platform in action?