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Platform

What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage more visits and higher spend with personalized promotions based on individual activity and preferences.
Catering
Grow your revenue, streamline operations, and expand your audience with a suite of catering tools.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.

Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Small to Medium Restaurants

Loyalty Programs
Deliver the same care you do in person with all your digital engagements.
Online Ordering
Drive more first-party orders and make it easy for your crew.

Convenience Stores

Loyalty Programs
Digital transformations start here - get to know your guests.
Online Ordering
Add a whole new sales channel to grow your business - digital ordering is in your future.
Integrations
We work with your environment - check it out.

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

Meet The Team
Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
News/Press
A collection of press and media about our innovations, customers, and people.
Events
A schedule of upcoming tradeshows, conferences, and events that we will participate in.
Careers
Support
Paytronix Login

Order & Delivery Login

Resources

Paytronix Resources

Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

FlightPaths

FlightPaths are structured Paytronix software onboarding journeys designed to simplify implementation and deliver maximum ROI.

Customer Success Plans

Customer Success Plans (CSPs) are tiered service offerings designed to help you get the most from your Paytronix software, whether you prefer self-guided support or hands-on partnership.

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.

Blog
Catch up with our team of in-house experts for quick articles to help your business.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.


2025 Economic Resilience Guide

101 battle-tested tips to reclaim your margins without sacrificing your brand’s guest experience. 

 

 

 

Paytronix Q2 2025 Product Wrap-Up

 

The latest major updates and product releases you might have missed to drive faster, more profitable guest engagement

Discover what’s new from Paytronix Q2 2025 - Loyalty & Mobile

Now we’re beyond the halfway point into the new year, we at Paytronix wanted to take this moment to recap not just some of the product highlights from the past three months, but also from the first six months of the year! 

Between January 1st and June 30th, our product team drafted nearly 30 iterations of release notes. Each entry ranges from debuting new products and features, to outlining bugfixes or small changes to the platform. We made it a priority to revamp the release notes and how information is shared. Each entry includes details of the changes and how they impact you!  

Not every update in these notes makes it to our quarterly wrap up, so if you haven’t already, please take a look and sign up to receive the latest updates and changes!  

PX Assistance

AI powered Assistants are rapidly becoming essential to operators, utilized to improve staff productivity and allow marketers to quickly produce reports or make efficient use of data to build new initiatives. In late 2024, we got ahead of the market and introduced the PX Assistant. You can read more about it here, but the Assistant is our first dive into generative AI, and one of the latest in our arsenal of AI enabled tools. If you haven’t already, give it a try – generative AI will continue to be an essential building block in the coming months as we roll out more products. 

PX_Assistant-1

SMS-based Enrollment Verification

To combat loyalty fraud, we implemented SMS verification for registration when a guest joins your loyalty program using your website or app. When turned on, guests will need to confirm their registration using phone number for a one-time code sent via text. This powerful tool is completely optional and can be turned on or off with the help of your CSM or Support! 

SMS_Verification

Bankable Points Program Suppoert in Check Service

The concept of Bankable Points isn’t new, but we took steps this year to enhance how it works with POS systems using the check service. This year we launched an update that enables POS systems to display all rewards that guests can "purchase" using their point balance from the current catalog of eligible rewards under the Reward Yourself program. This feature sets to make it easier for guests to get their rewards and take advantage of your rewards structure. The easier it is for them to keep track and spend their points the more often they are to use them and come back.  

Bankable_Points

Square Payments for NextGen App

One major change to our mobile app was improving Square support as a payment processor for our mobile Online Ordering. Square is the engine that processes payments, so it was incredibly important folks who pay through Apple Pay and Google Pay were able to make seamless transactions. This change enables the most popular digital wallets to be accommodated within the Paytronix Online Ordering flow. 

Square_Payments

Campaign Based Interstitials & Deep Linking

Last wrap up we included details about the launch of Campaign based Mobile Interstitials and Deep Linking within the NextGen App. These new products aim to improve mobility and navigation within the app, and empower you to direct customers exactly where you want, whether you engage with them within or outside of your app. 

Interstitials allow you to promote menu items, promotions, app features and more directly to a targeted audience by offering tailored content directly within the app experience. You can now create more relevant touchpoints that surprise and delight your customers. 

Additionally, with Deep Links you can direct customers to specific menu items, pages and app locations matching the functionality of the desktop experience. Guests can now be directed to the appropriate store and menu based on location settings or past orders. If the item or category is available, the app auto-selects the store and guides users directly to the relevant page; otherwise, it prompts for store selection.  

Interstitials

In addition to these amazing capabilities and tools, we made improvements to the platform through changes to online ordering receipt emails in the email builder, Relative Month Expiration and Synced Message Rows to provide a more complete and optimized user experience as you manage your programs.  

There is a lot we’re planning to reveal in the coming months, so keep an eye out for news from us. You can do so by registering for release notes, reading our newsletters, or by keeping an eye out in the news for the latest announcements. We’re excited to bring several new tools to future-proof your program and revolutionize the guest engagement space. 

To read about some of our changes to Online Ordering, read the next part of our wrap up here. 

If you’re looking for more recent changes you see below for last quarter’s product wrap-up and our release notes portal:

Release Notes Portal

Q1 2025 Product Wrap-Up

Want to see the Paytronix platform in action?