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Platform

What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage More visits and higher spend with personalized promotions based on individual activity and preferences.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.

Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Small to Medium Restaurants

Loyalty Programs
Deliver the same care you do in person with all your digital engagements.
Online Ordering
Drive more first-party orders and make it easy for your crew.

Convenience Stores

Loyalty Programs
Digital transformations start here - get to know your guests.
Online Ordering
Add a whole new sales channel to grow your business - digital ordering is in your future.
Integrations
We work with your environment - check it out.

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

Meet The Team
Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
News/Press
A collection of press and media about our innovations, customers, and people.
Events
A schedule of upcoming tradeshows, conferences, and events that we will participate in.
Careers
Support
Paytronix Login

Order & Delivery Login

Resources

Paytronix Resources

Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Webinars
Watch brief videos for tips and strategies to connect with your customers.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.
Blog
Catch up with our team of in-house experts for quick articles to help your business.

2024 Online Ordering Guide

Growth-oriented insights for ambitious leaders

1 min read

Help! Why Doesn’t My Email Look Right?

Help! Why Doesn’t My Email Look Right?

Once in a while, our customer service team will receive a frantic email from a marketing department exclaiming “a customer got our email but it doesn’t look right!”. When our customer service team follows up, they will learn that the email looks fantastic on the backend, but some guests are reporting that the email isn’t rendering properly in their inbox. In this blog post we will examine why an email may look good to you, but not your recipients; and what you can do to prevent that.

Why Some E-mails Look Different to Customers

For the non-technical marketers, you should know that emails are composed of HTML (Hyper Text Markup Language) and CSS (Cascading Style Sheets). Internet browsers like, Chrome, Internet Explorer, & Safari interpret HTML & CSS for webpages and have agreed on a common standard to interpret and display these languages. This is why even though you may open up a webpage on different browsers, the content of the page looks relatively the same. Unlike web browsers, however; email programs like Outlook, Apple Mail, & Gmail have NOT agreed on a common standard to interpret and display HTML & CSS. This means that when you send an email, although the same HTML & CSS is sent to everyone’s inbox, the email’s appearance can vary depending on the email programs your recipients use.

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Testing Your Emails

The number one action you can take to ensure your emails are rendering correctly for your customers is to test. Take advantage of Paytronix’s “Test” feature in the email tool to send emails to various email clients. According to email analytics firm Litmus you should begin testing in the following five email clients which account for 83% of email opens:

  • Mail app on iOS
  • Gmail online
  • Mail app on Android
  • Apple mail on a desktop
  • Outlook

Fixing Your Email Issues

If you find that your email doesn’t look quite right, reach out to your email designer with information on the error, and what email client you found it in. (Bonus points if you can provide your email designer with screenshots.) With this information your email designer should be able to locate the cause of the discrepancy and develop a solution to ensure your email looks great for all of your customers.

After you are done testing your existing e-mails, start thinking about fresh ideas to revitalize your messaging. Learn how you can shatter your 2016 marketing goals with a new e-mail strategy.

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