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Platform

What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage more visits and higher spend with personalized promotions based on individual activity and preferences.
Catering
Grow your revenue, streamline operations, and expand your audience with a suite of catering tools.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.

Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Small to Medium Restaurants

Loyalty Programs
Deliver the same care you do in person with all your digital engagements.
Online Ordering
Drive more first-party orders and make it easy for your crew.

Convenience Stores

Loyalty Programs
Digital transformations start here - get to know your guests.
Online Ordering
Add a whole new sales channel to grow your business - digital ordering is in your future.
Integrations
We work with your environment - check it out.

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

Meet The Team
Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
News/Press
A collection of press and media about our innovations, customers, and people.
Events
A schedule of upcoming tradeshows, conferences, and events that we will participate in.
Careers
Support
Paytronix Login

Order & Delivery Login

Resources

Paytronix Resources

Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

FlightPaths

FlightPaths are structured Paytronix software onboarding journeys designed to simplify implementation and deliver maximum ROI.

Customer Success Plans

Customer Success Plans (CSPs) are tiered service offerings designed to help you get the most from your Paytronix software, whether you prefer self-guided support or hands-on partnership.

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.

Blog
Catch up with our team of in-house experts for quick articles to help your business.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.


2025 Loyalty Report

Is your brand tapping into these three unshakeable pillars of guest loyalty in 2025?

2 min read

Duchess: A Community-Centered Leader in the C-Store Industry

Duchess: A Community-Centered Leader in the C-Store Industry

Duchess isn’t your average convenience store chain. They’ve earned their place as a cornerstone of their communities not through size, but through action—a steadfast commitment to serving their employees, members, and neighbors with a deeply personal approach. In an industry often associated with quick transactions, Duchess sets itself apart by prioritizing relationships and putting people first. 

This philosophy—rooted in a “How can we serve?” mindset—is evident in every aspect of their operations. It’s not just about selling products or fuel; it’s about creating meaningful connections. From tailoring their loyalty program to meet the unique needs of their customers, to empowering employees with opportunities to shine, Duchess proves that their mission goes far beyond the pump. 

For their employees, Duchess fosters a culture of recognition and appreciation. Regular store contests give team members the chance to win exciting prizes, like tickets to concerts or sporting events, creating a workplace where people feel valued and engaged.  

Feedback from their team tells the story best: “I absolutely love my job and the people I work with! We have an awesome team,” one employee shared. Another echoed this sentiment, saying, “Y’all are doing amazing and keeping up with the changes as the years go on.”

duchess c-store storefrontImage Credit: CSP Daily News

Duchess’s commitment to serving its community extends seamlessly to its loyalty program, where personalization takes center stage. Nathan Arnold, Director of Marketing at Duchess, has led efforts to make this program not just functional, but genuinely impactful. The result? Offers and perks that go beyond expectations. 

For example, Duchess gave away free solar glasses during the recent eclipse, a thoughtful gesture that other brands charged for. It’s these kinds of touches—big and small—that make Duchess a standout. 

The same thoughtful approach is applied to special programs for first responders and civil servants. Discounts on in-store products and fuel show appreciation for those who serve the public, reinforcing Duchess’s role as a reliable partner in the community.  

The feedback from their members tells the story of a company that’s truly in tune with its audience. Loyalty program participants often praise Duchess for their generosity and creativity, with one member remarking, “It’s refreshing to see a company give back in such meaningful ways.” 

While Duchess isn’t the largest player in the c-store space, they’re undoubtedly one of the most respected. They operate with the care and ambition of a teacher you’d hope to have—leading by example, embracing risks when they can create positive change, and consistently delivering on their promises. Their loyalty program isn’t just a tool; it’s an extension of their values, highlighting how they serve their employees, members, and the community at large. 

In every way, Duchess proves they’re not just a gas station—they’re a building block of the communities they serve. It’s a leadership model rooted in service, and it’s one that continues to drive their success and deepen their impact. 

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