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Platform

What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage more visits and higher spend with personalized promotions based on individual activity and preferences.
Catering
Grow your revenue, streamline operations, and expand your audience with a suite of catering tools.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.

Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Small to Medium Restaurants

Loyalty Programs
Deliver the same care you do in person with all your digital engagements.
Online Ordering
Drive more first-party orders and make it easy for your crew.

Convenience Stores

Loyalty Programs
Digital transformations start here - get to know your guests.
Online Ordering
Add a whole new sales channel to grow your business - digital ordering is in your future.
Integrations
We work with your environment - check it out.

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

Meet The Team
Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
News/Press
A collection of press and media about our innovations, customers, and people.
Events
A schedule of upcoming tradeshows, conferences, and events that we will participate in.
Careers
Support
Paytronix Login

Order & Delivery Login

Resources

Paytronix Resources

Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

FlightPaths

FlightPaths are structured Paytronix software onboarding journeys designed to simplify implementation and deliver maximum ROI.

Customer Success Plans

Customer Success Plans (CSPs) are tiered service offerings designed to help you get the most from your Paytronix software, whether you prefer self-guided support or hands-on partnership.

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.

Blog
Catch up with our team of in-house experts for quick articles to help your business.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.


2025 Loyalty Report

Is your brand tapping into these three unshakeable pillars of guest loyalty in 2025?

1 min read

Motivate Incremental Visits with One-to-One Visit Challenges

Motivate Incremental Visits with One-to-One Visit Challenges

Visit challenges are a great way to boost restaurant sales and increase customer engagement while motivating guests to dine more frequently. With the help of machine learning, this marketing technique has evolved from using the same challenge for all guests or even segments of guests to fine-tuning both the number of visits required and the timeline for completion. 

The approach has been shown to engage more customers without increasing discounts or cannibalizing sales. HuHot Mongolian Grill, a 65-unit all-you-can-eat stir fry concept, had run simpler versions of visit challenges in the past. 

The members of its loyalty program were assigned different visit requirements based on the bands they belonged to, and the promotion would last for two weeks. But the results left considerable room for improvement.

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One-to-one visit challenges enabled HuHot to vary two different parameters. Driven by computer algorithms, the company determined the proper time frame and number of visits to use for each guest. 

Some were given less time to complete the challenge, such as visiting twice within a week, while others needed to make six visits in a month. Having a reliable way to calculate visit history and program it into loyalty offerings is key in motivating different types of guests to make that one additional visit. 

The results of HuHot's redesigned one-to-one visit challenge exceeded expectations. Compared to their simplified version, HuHot saw a 69% increase in overall engagement. This is noteworthy because it's difficult to motivate more visits from those who are already frequent guests, but HuHot realized a 22% sales lift and a 21% visit lift for guests in the platinum band alone. Since sales were flat for this group in previous visit challenges, the one-to-one approach could move the needle for high-frequency guests.

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3 Ways Restaurants Can Approach Offering More Vegan Options

3 Ways Restaurants Can Approach Offering More Vegan Options

Driven by the coming-of-age Gen Z, there are increasing numbers of diners who prefer dishes containing plant proteins at least some of the time....

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How to Customize Online Ordering for Your Brand and Your Guest

When it comes to online ordering, the ideal guest experience is one that complements your brand and provides a personalized experience for every...

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3 Ways to Make a Working Lunch Work for You

3 Ways to Make a Working Lunch Work for You

According to a recent survey by Tork, millennials are three times more likely than baby boomers to believe that coworkers would judge them...

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Revamping Your Loyalty Program

Revamping Your Loyalty Program

Are your numbers for loyalty penetration and new member enrollment declining? Is there evidence that you are over-discounting customers? Does your...

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3 Things Restaurants Learned in 2023 That Will Make or Break 2024

There’s nothing like stopping by trade shows and industry conferences throughout the year to get a glimpse into topics on the minds of restaurant...

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Why Chick-fil-A Has the Edge in the Great Chicken Sandwich Battle

Why Chick-fil-A Has the Edge in the Great Chicken Sandwich Battle

When Popeyes launched a new chicken sandwich earlier this month, its locations were flooded with large crowds of people eager to give it a try....

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12 Must-Try Tips to Boost Your Loyalty Program Enrollment

12 Must-Try Tips to Boost Your Loyalty Program Enrollment

Successful loyalty programs provide guests with multiple ways to engage and enroll. Every guest is different, and each has their preferred ways to...

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5 Ways to Have an “Up Top” Moment

5 Ways to Have an “Up Top” Moment

At this year’s fifth annual Paytronix user conference, PXUX 2019, members of the Paytronix team and current customers shared their “up top” moments....

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Increase Restaurant Loyalty & Reach More Guests with Coupons

Increase Restaurant Loyalty & Reach More Guests with Coupons

Guest engagement programs allow you to learn about and engage with the customers who participate. But what about the guests you don’t know – the...

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3 Takeaways from 2023

This year, the Paytronix Webinar team spoke with some of our best customers about their biggest challenges and wins in guest engagement. Now, as 2023...

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5 Trends in Customer Engagement That Restaurants Can’t Ignore

Restaurants across the industry are increasingly innovating and finding new ways to provide convenient and frictionless experiences. Advances in...

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5 Ways to Make the Guest Experience Frictionless

5 Ways to Make the Guest Experience Frictionless

Your guests increasingly expect frictionless experiences when dining out. Whether customers choose to visit a fast-casual or full-service...

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3 Restaurant Loyalty Program Mistakes to Stop Making Today

3 Restaurant Loyalty Program Mistakes to Stop Making Today

Restaurants commonly make three mistakes that restrict their ability to acquire new customers, keep them active, and encourage more frequent visits....

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Game of Knowns

Game of Knowns

Have you ever wondered how the popular TV show Game of Thrones relates to the restaurant industry? The parallels may not be immediately apparent,...

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Will Your Holiday Gift Card Season Be Naughty or Nice?

Will Your Holiday Gift Card Season Be Naughty or Nice?

Now is a great time to reflect on last year’s gift card sales. If the holiday season was naughty because it was too hard to navigate reports, you had...

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5 Summer Promotions to Deliver High Impact

5 Summer Promotions to Deliver High Impact

Many restaurants face more of a challenge during the summer months, when regular guests may be out of the area on vacation or taking advantage of...

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