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Platform

What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage More visits and higher spend with personalized promotions based on individual activity and preferences.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.
Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant Customer Experience Platform

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

Meet The Team
Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
News/Press
A collection of press and media about our innovations, customers, and people.
Events
A schedule of upcoming tradeshows, conferences, and events that we will participate in.
Careers
Support
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Resources

Paytronix Resources

Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Webinars
Watch brief videos for tips and strategies to connect with your customers.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.
Blog
Catch up with our team of in-house experts for quick articles to help your business.

2 min read

Lifetime Loyalty and Engagement Playbook

Lifetime Loyalty and Engagement Playbook

Utilize a strategic framework and leverage adaptable guest engagement tools to operationalize guest loyalty in an ever-changing marketplace. MonkeyMedia and The Catering Institute offer a playbook for today’s unprecedented consumer demand for takeout, delivery and catering – the off-premise paradigm shift.

We recently invited Erle Dardick and Mo Asgari of The Catering Institute and Monkey Media Software to join Paytronix in a discussion on building lifetime loyalty, with a focus on the guest engagement tools helping today’s brands earn loyalty and repeat business. The conversation explored which brands are the best at leveraging technology to keep customers engaged. We discussed how the strategy must evolve to follow guests through the various stages of their lives.

Erle and Mo provided a playbook for tapping into today’s unprecedented consumer demand for takeout, delivery, and catering—the off-premise paradigm shift.

Here are six key pieces of this playbook:

  1. The Convenience Shift – Restaurants may need to forego part of their culture to focus on providing a more desirable experience. For example, Starbucks is known as a place to hang out while drinking coffee, but its recent mobile ordering platform shows the brand is making changes to accommodate the grab-and-go culture. Work with third-party providers to grow beyond the four walls into food service providers that offer takeout, drive through, delivery, and catering to adapt to the convenience shift.
  2. Multichannel Guest Engagement – Multi-channel guest engagement reflects societal change. Learn from the industry’s examples, including the speed and convenience of Starbucks’ mobile order ahead, Olive Garden’s online ordering and takeout, and a number of different catering menus.
  3. Off-premise Marketing – Collect rich data from takeout, delivery, and catering functions. The data is the key to providing relevant, timely interaction for an optimal guest experience.
  4. Guest Engagement Strategies – Delivery on its own is not a strategy. A progressive restaurant strategy integrates delivery with centralized services, sales and marketing, and operations, and it all revolves around strong leadership that believes in the guest engagement strategy.
  5. Customer Touchpoints – Order entry and order distribution are key opportunities to manage the customer experience. Today, as brands work to get in front of as many eyeballs as possible, it’s crucial to make sure that each and every order is streamlined, no matter where it is coming from. The CRM platform is key to tracking customer engagement throughout the purchase.
  6. Streamline the Off-Premise Guest Experience – Capture a new customer loop that starts with order placement, captures the data transaction, and concludes with the brand’s communication back to the guest. This requires blazing fast transaction feeds, zero downtime, and accurate data reading… all connected under the guest engagement/loyalty program.

Learn more in a 30-minute webinar where Erle, Mo, and myself teamed up to explore changing dining behaviors and discuss how brands can adapt and engage guests for life.

Watch the free Paytronix Webinar: Building Lifetime Loyalty with Adaptable Guest Engagement Tools

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