Our Annual Online Ordering Report Is Now Available - Download Here!

Restaurant Readiness Index 2020

Download this new report to learn more about the top features to help drive customer spend and boost revenues.

Restaurant Readiness Index Dec 2020 Hero

The Restaurant Readiness Index, a PYMNTS and Paytronix collaboration, surveyed 2,123 U.S. consumers about the types of restaurants from which they make purchases, whether they use loyalty programs and the types of loyalty programs they would like to use to understand how restaurants can customize their loyalty and rewards offerings to enhance customer satisfaction and boost engagement.

INSIDE THE DECEMBER INDEX

  • 43%: Portion of restaurants with revenues that have decreased since the pandemic began
  • 39%: Share of restaurant customers for whom rewards programs would encourage spending
  • 62%: Portion of restaurants that currently offer rewards programs
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OO Report 2023 Hero
Explore how digital ordering has evolved in the new 2023 Online Ordering Report
Full of valuable insights for any brand with an online presence, the 2023 Online Ordering Report explores industry trends across the digital landscape, with a focus on sales, guest experience, fulfillment methods and guest retention. Key trends analyzed include:
  • 30.7% digital orders as a percentage of total orders 
  • 11.3% average increase in digital order price 
  • 35% percent more loyalty members on average use first-party ordering vs. third-party ordering
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