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meet the team

Our exceptional customer engagement innovations are delivered by a team of extraordinary people. Everything we do is focused on creating loyalty programs that strengthen the bond between brands and their customers. 

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Andrew
A product visionary and Paytronix's team leader, Andrew motivates us to be innovative, maintain focus, and serve our customers beyond their wildest expectations. He has earned engineering degrees and a graduate business degree from some of the nation’s most prestigious universities – Princeton, MIT, and Harvard.
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Matt
Partnering with Paytronix starts with a chat with Matt. A host of finance-related positions – prior to discovering Paytronix in 2001 – prepped him for success. The best highly accident-prone story teller ever, Matt loves spending time with his family.
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Michelle
Listening to the market, making recommendations for scalable product requirements, and developing useful content are the services that Michelle’s group brings to Paytronix users. Her constant thirst for marketing results is underpinned by a BS in marketing from Plymouth State University and an MBA from UIC.
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Stefan
Leading our pack of software engineers, QA team, and systems personnel, Stefan recognizes exceptional work on a regular basis. A true team player, he leverages his computer science education and entrepreneurial experience to manage his team, keeping our clients’ needs top of mind.
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Eric
Passionate about Paytronix’s innovative and industry-leading platform, Eric pushes his team to deliver excellence. When he isn’t helping clients and prospects reach their business goals, you’ll find Eric participating on his competition BBQ team or anything to do with hockey!
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Ken
Troubleshooting, problem solving, and making our customers happy while creating an awesome work environment for his team are the reasons why Ken is our favorite go-to guy. With a "double E" from Tufts and an MBA from BU, plus experience with the B2 Bomber, he is quite a fascinating character.
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Lee
Lee leads the Data Insights team, and is a self-confessed data geek that can often be found digging into the data with his team. His undergraduate degree in Mathematics and MBA from Harvard Business School gives him the unusual ability to both execute complex analyses and translate the results into ideas that business leaders can use.
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Jamie
With a master’s degree in Management and Human Resources, Jamie ensures that Paytronix is a destination for great people by handling recruiting efforts and various human resources responsibilities. An avid yogi, bikers, and Cape Cod enthusiast, Jamie is nothing short of a formidable force.
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Christina
With more than 15 years of restaurant loyalty experience, Christina builds winning strategies for clients. Outside of work, she keeps busy by taking photographs, trying out new recipes, and spending valuable time with her family.
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Joel
Joel creates transformational tools that elevate the guest experience. His go getter attitude and outlandish ideas make Joel an invaluable product management team lead. He can be found on IMDB for his short role as a news interviewee in “Deterrence.”
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Mark
Mark leads our Customer Success Team and is dedicated to helping our clients receive both first-class support and guidance for long-term success. He is proud of our emphasis on building fantastic personal relationships and business partnerships. He is a graduate of Babson College with a concentration in IT Management, as well as a former lefty pitcher. He denies any intention of forcing his one-year-old son to throw exclusively with his left hand.
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Jesse
Ever wonder who your guests are or how to change their behavior? Jesse investigates client data to answer these questions and offers advice on how to cultivate stronger guest engagement. His daughter Sophia keeps him busy when he isn’t knee deep in data.
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Tara
Leveraging the suite of service tools in the Paytronix portal, Tara provides data driven insights to clients that allow them to create more loyal guests. Aside from being a nacho aficionado, Tara is in pursuit of her master’s degree in computer science at her alma mater, Boston University.
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Anthony
A Tufts computer science graduate, Anthony works within the engineering team to help create the software our customers use. Outside of work you can find him running or at the gym. On winter days though, this Caribbean native often finds himself pondering incredulity the existence of sub 80 degree weather.
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Ted
Ted leads a team of developers that frequently releases software. Outside of work you can find him at the local Crossfit box or in the pool getting in a few laps. Ted graduated from Babson College with a B.S. in Business Administration with a concentration in IT Management and Entrepreneurship.
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Gaurav
Deep into Paytronix’s operations, Gaurav supports all the technical needs of the office – no small feat in a company full of tech-enthusiasts. Luckily, Gaurav’s IT knowledge is unbelievably vast, fueled by his master’s degree in Information Technology from Northeastern University. Gaurav helps to keep us all online and sometimes, inline.
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Julia
Julia helps clients make strategic business decisions by offering rich data insights. Outside of setting up campaigns and analyzing data, you’ll catch Julia playing volleyball or drawing landscapes and flowers.
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Aubrey
Aubrey is your go-to gal to launch new c-store programs. When she isn’t hard at work training clients and implementing programs, Aubrey is planning her next great travel adventure or enjoying a cheeseburger at her local joint.
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Tim
Tim has been developing technology solutions since he was 12 years old. He attended Case Western Reserve University in Cleveland, Ohio, where he earned a bachelor’s degree in business management. Tim, an accomplished entrepreneur, created Open Dining Network, an online ordering solution for restaurants. For nearly 10 years he has been working in the restaurant technology industry specializing in the off-premise space. When not working, Tim enjoys spending time with his two sons, competing in local trivia tournaments, and singing karaoke.
 
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Convenience is the new currency
How decreasing friction increases profits

This ebook examines the ways that brands can improve the convenience of their shopping experience in order to increase customer loyalty, visits, and spend. Do you want a clear roadmap for both surviving and thriving?