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Platform

What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage More visits and higher spend with personalized promotions based on individual activity and preferences.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.

Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Small to Medium Restaurants

Loyalty Programs
Deliver the same care you do in person with all your digital engagements.
Online Ordering
Drive more first-party orders and make it easy for your crew.

Convenience Stores

Loyalty Programs
Digital transformations start here - get to know your guests.
Online Ordering
Add a whole new sales channel to grow your business - digital ordering is in your future.
Integrations
We work with your environment - check it out.

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

Meet The Team
Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
News/Press
A collection of press and media about our innovations, customers, and people.
Events
A schedule of upcoming tradeshows, conferences, and events that we will participate in.
Careers
Support
Paytronix Login

Order & Delivery Login

Resources

Paytronix Resources

Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Webinars
Watch brief videos for tips and strategies to connect with your customers.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.
Blog
Catch up with our team of in-house experts for quick articles to help your business.

2024 Online Ordering Guide

Growth-oriented insights for ambitious leaders

2 min read

Paytronix Delivers the Freedom Brands Need to Create Compelling Digital-Ordering Sites

Order Experience Builder gives restaurant and convenience retailers powerful design tools that relieve the high cost of ownership that is guaranteed with a custom site.

Newton, MA and Denver, September 21, 2022—PXUX 2022—Paytronix Systems, Inc., the most advanced digital guest experience platform, today completely changed the digital-ordering landscape for restaurants and convenience stores by releasing the latest Order Experience BuilderSM as part of the Paytronix Order & DeliverySM platform. This dynamic designer enables brands to deploy customized digital guest experiences without the need for costly third-party designers and developers. Users now have the freedom to create fully branded ordering sites that are as unique as the brands themselves.

Order Experience Builder provides the simplicity of templates with the flexibility of a customized design solution, all offered natively as part of Paytronix Order & Delivery. This means brands can continue to evolve and take advantage of enterprise-grade innovations, even as they keep the cost of ownership low. Next-generation recommendation engines powered by machine learning and the latest digital-ordering architecture are just two examples of those innovations.

“Traditionally, brands have had two choices. One is a white-label product that puts up guardrails and severely limits what you can do to further differentiate your brand. The other is a custom design that requires a large budget and the need to work across multiple technology platforms,” said Dan Bejmuk, CEO of Dreambox, a digital agency that creates branded experiences for restaurants. “Paytronix Order Experience Builder bridges the gap, allowing us to focus on defining the ideal journey for a guest. This gives the user experience and design teams that chance to thrive. Rather than being bound to the technology, they are free to bring big ideas to life that move a brand forward.”

What’s Under the Hood

Order Experience Builder changes how brands design, build, and deploy online ordering, providing the tools to create powerful, interactive, and appealing online-ordering sites. Order Experience Builder enables the user to:

  • Upload menus and images, then select from a series of layouts ⁠— all available immediately.
  • Customize the layout to fit the brand’s theme, including color scheme and typography.
  • Synchronize branding across all digital touchpoints, including mobile responsive sites.

“Brands crave the same freedom to design their digital presence as they have with their physical experiences,” said Paytronix CEO Andrew Robbins. “When a brand opens a new location, they make it their own with paint, furniture, lighting, and a large investment to create the atmosphere that immerses guests in the unique characteristics of their brand. Digital-ordering platforms have to provide that freedom in a way that enables the brand to take advantage of new technology without the ongoing overhead of a custom site. Only then can brands truly digitally engage their guests in a way that guests expect from the brands they love.”

“Brand is important to us because the market is filled with restaurants that are all very similar to one another,” said Dylan Fallon, owner of Ninja City, an Asian fusion bar and grill in Cleveland, Ohio. “People come to Ninja City not just because of our great food, but because of the experience and the cool vibe. Everything we do is on brand and needs to be consistent. Order Experience Builder gives us a proven platform that we can customize with a look and feel that comes straight from the Ninja City brand. Plus, it enables us to keep that brand consistency without having to spend tens of thousands of dollars on a developer.”

Paytronix Order Experience Builder is available today with Paytronix Order & Delivery. For more information, visit www.paytronix.com/solutions/order-experience-builder/ or call 617-649-3300, ext. 5.

About Paytronix Systems, Inc.

Based in Newton, Massachusetts, Paytronix is a provider of SaaS customer experience management (CXM) solutions for restaurants and convenience stores. Through its innovative software design and integrations with more than 30 widely used point-of-sale systems, Paytronix empowers more than 1,800 brands across 34,000 locations, giving them the flexibility to deliver unique, revenue-enhancing guest experiences. Through one-to-one engagement with more than 225 million guests via Order & Delivery, Loyalty, CRM, and Stored Value, Paytronix delivers artificial intelligence features that motivate increased visits and spending throughout the customer journey. For more information, visit www.paytronix.com.

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