December 2020 Restaurant Readiness Index

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The Restaurant Readiness Index, a PYMNTS and Paytronix collaboration, surveyed 2,123 U.S. consumers about the types of restaurants from which they make purchases, whether they use loyalty programs and the types of loyalty programs they would like to use to understand how restaurants can customize their loyalty and rewards offerings to enhance customer satisfaction and boost engagement.

INSIDE THE DECEMBER INDEX

  • 43%: Portion of restaurants with revenues that have decreased since the pandemic began
  • 39%: Share of restaurant customers for whom rewards programs would encourage spending
  • 62%: Portion of restaurants that currently offer rewards programs

 

 

 
Annual Loyalty Report: 2021
Loyalty programs shone through as one of the key survival tools

The first annual Paytronix Loyalty Report examines trends across the loyalty landscape in both restaurants and convenience stores throughout 2020