2026 Loyalty Report
95% of guests who visit 4 times keep coming back. Are you getting them there?
Native App or Web? One Choice. One Chance to Get It Right.
Score your options, calculate real ROI, and get a 90-day implementation roadmap built for your guests, your budget, and your goals.
Download the Free Worksheet
The wrong platform decision shows up in your numbers every single day.
Native app users complete orders in under 5 minutes. Web users take nearly 19. Push notifications drive 4x higher open rates than email. And when AI recommendations are accepted through native apps, Paytronix data shows AOV lifts as high as $66.35 per order.
The right answer isn't the same for every brand. This worksheet helps you find yours.
What’s inside:
- A quick-start self-assessment of your current digital ordering baseline
- An 8-factor decision matrix that scores your situation across order frequency, budget, loyalty integration, guest behavior, and more
- A side-by-side platform capability breakdown — native app vs. Web/PWA
- Two ROI formulas with a head-to-head 3-year comparison
- A 90-day implementation roadmap for app, web, or hybrid — with owner assignments and due dates
Who this worksheet is for:
Built for marketing directors, IT leaders, operations managers, finance executives, and owners who need a defensible answer to: should we build an app?
Built on data from 1,800+ restaurant and c-store brands processing millions of digital orders monthly.
- Under 5 min: App order completion time
- 4x: Push notification open rate vs. email
- $66.35: Average AOV lift with AI recommendations accepted


