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Platform

What is Paytronix Guest Engagement Suite?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one suite. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Guest Engagement Suite
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage more visits and higher spend with personalized promotions based on individual activity and preferences.
Catering
Grow your revenue, streamline operations, and expand your audience with a suite of catering tools.
Kiosks
Boost revenue and loyalty with self-service kiosks.
Payments
Drive brand engagement by providing fast, frictionless guest payments.
In Restaurant Ordering
Ordering inside your four walls with Kiosks and Pay-At Table

Solutions


Paytronix Guest Engagement Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

FlightPaths

FlightPaths are structured Paytronix software onboarding journeys designed to simplify implementation and deliver maximum ROI.


Customer Success Plans

Customer Success Plans (CSPs) are tiered service offerings designed to help you get the most from your Paytronix software, whether you prefer self-guided support or hands-on partnership.  

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.

Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Small to Medium Restaurants

Loyalty Programs
Deliver the same care you do in person with all your digital engagements.
Online Ordering
Drive more first-party orders and make it easy for your crew.

Convenience Stores

Loyalty Programs
Digital transformations start here - get to know your guests.
Online Ordering
Add a whole new sales channel to grow your business - digital ordering is in your future.
Integrations
We work with your environment - check it out
Tobacco Reporting
Comply with AGDC 2026 DTP Requirements

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

News/Press
A collection of press and media about our innovations, customers, and people.
Events
A schedule of upcoming tradeshows, conferences, and events that we will participate in.
Careers
Support
Paytronix Login

Order & Delivery Login

Resources
Paytronix Resources
Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.
FlexPoint Service Catalog
Access FlexPoints are a cost-effective, flexible way to access our value-added services, to ensure you get greater impact from your Access software solution.

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.
Blog
Catch up with our team of in-house experts for quick articles to help your business.
Webinars
Webinars to help you learn strategies to use customer loyalty and rewards programs to increase sales and revenue for restaurants and retailers.
Worksheets
Practical templates built for the decisions that matter: loyalty program design, menu engineering, guest engagement strategy, and more. Download any worksheet directly, no form required.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.

2026 Loyalty Report

95% of guests who visit 4 times keep coming back. Are you getting them there? 

 

 

2026 Research Report

2026 Trends Predictions Report

From Transactions to Relationships: The Next Evolution of Guest Engagement

 

 Read the Report   

 

 

2026 Trends Predictions Report Hero Image full

 

   · Paytronix Guide   

C-Store Economic Insights Mini Guide

The economic forces reshaping convenience stores — and what to do about them.

 

 Read the Guide   

 

 

 

C-Store Economic Insights Mini Guide Hero Image

0 %

of total c-store revenue now comes from prepared food and beverages

0 %

increase in customer visits for Rutter's loyalty members after implementing Paytronix

0 %

of sales lost to shrinkage on average across the c-store industry

0 %

more spent by existing customers compared to new ones

Your margins are thinner than they were two years ago. Labor costs are up. Shrinkage is quietly eroding your bottom line. And your guests, more price-sensitive than ever, are making decisions based on value, not just convenience. That's the economic reality facing c-store operators in 2025 and 2026. This guide breaks it all down and shows you exactly where the opportunities are.

 

Why Read Now: 

  • Prepared foods now account for 23–25% of total c-store revenue, making it the single most important category to manage, grow, and protect
  • Restaurant and delivery food prices rose 3.7% since 2024, shifting consumer behavior and creating a direct opportunity for c-stores offering affordable grab-and-go options
  • The average hourly wage for c-store employees ranges from $12 to $19 in 2025 and labor is now one of the top cost pressures operators face
  • Shrinkage averages 1.5–2% of total sales across the industry. For stores with thin margins, those losses compound every quarter you don't address them
  • Existing customers spend 67% more than new ones which means your loyalty strategy is your most powerful margin-protection tool
 

 

What's inside:

  • Why prepared foods are now the industry's most important growth lever and how to maximize their profitability
  • Real-world case studies from Rutter's, Dutch Bros Coffee, 7-Eleven, and Cumberland Farms with specific results
  • The COGS formula for c-stores, how to record it accurately, and why it matters for pricing and financial reporting
  • 22 tips for choosing and maximizing convenience store inventory management software
  • 15 strategies for building consumer loyalty that protects margins and drives long-term growth
What it costs to wait:

  • Existing customers spend 67% more than new customers and retaining just 5% more of your current guests can increase profits by 25% to 95%
  • Rutter's saw a 25% increase in customer visits, a 10% rise in average spend, and 37% loyalty program penetration after implementing Paytronix online ordering for VIP members
  • Dutch Bros Coffee acquired 1.4 million loyalty members in the first month after launching its digital loyalty program with Paytronix
  • Shrinkage at 1.5–2% of sales may look small on paper but for a store doing $2M in annual revenue, that's up to $40,000 walking out the door every year
  • Prepared food and beverage programs consistently deliver higher margins than fuel or packaged goods making them the most important category to invest in and protect

The question isn't whether your c-store faces these economic pressures. It's whether you have the right tools to turn them into a competitive advantage.

 

Talk to an expert

Ready to benchmark your loyalty program against these trends? We'll show you where you stand.

 

Your competitors are already living in 2026 while you're still optimizing for 2024. You've invested in loyalty programs, upgraded your tech stack, and launched mobile ordering. Yet guests still treat you like a transaction, not a relationship.

 

Every quarter brings harsher wake-up calls:

  • Rising labor costs eating into already-thin margins

  • Channel boundaries dissolving as c-stores achieve QSR parity

  • Gen Z demanding gamified experience where businesses seek simplicity

  • AI becoming table stakes, not a competitive advantage

 

The report reveals 10 forces

reshaping hospitality right now:

 

 

25%

C-stores with integrated food and fuel loyalty see higher sales growth

 

10-20x

Customer lifetime value generated by QSR subscription models

 

63%

Of C-store customers now offer made-to-order meals, achieving value parity with QSRs

 

40%

Reduction in order errors with AI-driven personalization, while boosting kitchen efficiency

 

25%

Higher dual-channel reward redemption from cross-brand loyalty partnerships

 

Measurably more social shares from texture-focused dining experiences

 

"The future isn't coming; it's here. This report shows you how to turn AI from buzzword to business driver, transform c-stores into "third places," and build the unified commerce platforms that make every transaction a relationship-building opportunity."

 

 Read the full report below ↓  


 

 

 

 

Talk to an expert

Ready to benchmark your loyalty program against these trends? We'll show you where you stand.

 

Get future reports first. Subscribe to Paytronix Research and we'll notify you when new data drops - no gate, no form fill required.

Subscribe to research updates → 

 

 

Full playbook content below 

 

32 pages     ·    Paytronix Playbook